?
Solved

Spontanous Monitor Power Save Mode

Posted on 2016-09-15
6
Medium Priority
?
40 Views
Last Modified: 2016-11-22
I have a Sweetwater Creation Station 450+ PC running Windows 10 connected via DisplayPort to two Dell P2415Q monitors, daisy chained and being used as extended displays.  I am mostly using ProTools 12.5 extended across both monitors. About every 2 - 5 minutes both monitors randomly go "black" entering Power Save Mode. Shutting off and turning back on the first monitor in the series "wakes up" both monitors, but things that were visible on both monitors are visible only on the primary monitor. I haven't noticed this happening when using another computer (Dell Inspiron laptop) running Windows 7 is connected in the same configuration to the same monitors using miniDisplayPort ouput/cables. This spontaneous loss of signal is incredibly disruptive to my workflow. Appreciate your help!
0
Comment
Question by:shanknomore
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 1996 total points (awarded by participants)
ID: 41800839
Look in Control Panel, Security and Maintenance, pull down Maintenance, and run Reliability History. Do you have any hardware errors when the monitor goes black?  

You could have a Video Driver issue causing this. Update BIOS, Chipset and Video Driver (all 3).
0
 

Author Comment

by:shanknomore
ID: 41801651
Thanks so much John. I will implement these steps first thing tomorrow when I get back into the studio and let you know how it goes.
0
 

Accepted Solution

by:
shanknomore earned 4 total points (awarded by participants)
ID: 41803050
Need to have someone in tech support work with me on updating BIOS, Chipset and Video Driver since they are not available over the weekend. The temporary fix was to connect one monitor via HDMI, the other monitor via DP, adjust the resolution down to 2K for each monitor and apply settings. This works well so I am not sure I am going to play with the BIOS/Chipset updates. at this point.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 41803103
If the workaround works for you, that is great.

There is no issue in updating drivers as mentioned and this should be done anyway on any machine. So get your tech support to help you with the drivers as mentioned.
0
 

Author Comment

by:shanknomore
ID: 41803181
Ok thanks John!
0

Featured Post

Video: Liquid Web Managed WordPress Comparisons

If you run run a WordPress, you understand the potential headaches you may face when updating your plugins and themes. Do you choose to update on the fly and risk taking down your site; or do you set up a staging, keep it in sync with your live site and use that to test updates?

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Compliance and data security require steps be taken to prevent unauthorized users from copying data.  Here's one method to prevent data theft via USB drives (and writable optical media).
In the absence of a fully-fledged GPO Management product like AGPM, the script in this article will provide you with a simple way to watch the domain (or a select OU) for GPOs changes and automatically take backups when policies are added, removed o…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question