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Exchange-access 2nd emal account; cannot send receiving access error 0x8004010F

Posted on 2016-09-15
Medium Priority
Last Modified: 2016-09-16
I need to setup an account billing@domainname.com that another user, user@domainname.com will access via their outlook 2010 account.  I created the billing@domainname.com account and via EMC used Manage Full Access Permissions and Manage Send as Permission to add those permissions to the user@domainname.com account to the billing@domainname.com account.

I can receive emails to the billing@domainname.com account.  I added the billing@domainname.com account to the outlook/email profile of user@domainname.com account and it appears in the outlook 2010 account when opened.  I also see the email sent to billin@domainname.com in the Inbox.  If I reply to the email, it defaults the "From" account to the user@domainname.com and it sends it out okay and puts it into the Sent Items folder for the user@domainname.com email.

However, if I change the From to billing@domainname.com, it fails and I received the following error:  task "billing@domainname.com" Sending reported error 0x80040101F  Outlook data file cannot be accessed.

How do I (1) resolve this error.  Online searchs point to pop3/imap instead of exchange.  (2) How to I have the From account default to billing@domainname.com when I reply to an email from that account's inbox.
Question by:cwsoft05

Accepted Solution

Addy Nadia earned 2000 total points
ID: 41801123
To set the default account of From to billing@domainname.com, then add the second mailbox as a Secondary mailbox, instead of auto mapping of mailbox or additional mailbox

steps to add the account as a Seconadry account
1. close outlook
2. control panel-mail-emial account and add the second account, itwill show you two accounts in email accounts,
3.open outlook and use the second account the same way as Primary account.


Assisted Solution

cwsoft05 earned 0 total points
ID: 41801484
I had already deleted the initial 2nd account attempt.  This caused to original account to go away.  When I re-added the original account in a fashion similar to above, both were then available in online mode.  The error went away and both behaved properly as the From account and Sent items used respectively that are associated with each email.

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