Canon IR-ADV C5030 scan to email with office 365

Posted on 2016-09-16
Last Modified: 2016-09-23

If anyone has one of these canons and uses with office 365 id love to hear from you. i cant get this thing to scan to email,
The error code is #813 but i cant spot the problem. I know with office365 the smtp needs to be either port 587 or 25 on TLS authentication. SSL doenst work on outlook.

 Im not actually sure if this device supports TLS.

If you can advise if these settings look correct
Question by:David
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LVL 35

Accepted Solution

Kimputer earned 500 total points
ID: 41801514
If you are sending to your own office365 mailboxes, it's easy, use option 2 in this official document:

If you always send to third party email (not your own office365 domain), you need option 1, which requires TLS indeed (and therefore, your Canon is out of the question unless some new firmware update fixes it). Option 3 might be a solution too, but I've never looked into that.

Author Comment

ID: 41801563
Im just configuring the TXT record which will take some time.

I guess you have used this yourself. Can you advise which setting i should select in the screenshot?

Im assuming i would only have to select the SMTP server which the current MX record?
LVL 35

Expert Comment

ID: 41801570
You didn't tell me which category you fit in. Please tell me what you use it for (sending only to your own office365 domain? Sending mostly to third party?)
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Author Comment

ID: 41801576
sorry about that.

Yes this will be sending to internal email addresses
LVL 35

Expert Comment

ID: 41801590
Here's the setup. See attached picture.

Author Comment

ID: 41801663
Thanks, but getting a error #899 and the email isnt arriving
LVL 35

Expert Comment

ID: 41801679
Did you finish the SPF record adjustment?

Author Comment

ID: 41801693
I amended the existing TXT record from

v=spf1 ~all
v=spf1 ip4:###.172.162 ~all

which has propagated according to whatsmydns
LVL 35

Expert Comment

ID: 41801713
option1: either test with as the sender (no SPF record, so should work)
option2: or keep your current sender, but keep trying every 30 minutes

Regardless of the success of option 1, you probably have to wait for option 2 to work anyway.

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