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Canon IR-ADV C5030 scan to email with office 365

Posted on 2016-09-16
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Last Modified: 2016-09-23
Hi

If anyone has one of these canons and uses with office 365 id love to hear from you. i cant get this thing to scan to email,
The error code is #813 but i cant spot the problem. I know with office365 the smtp needs to be either port 587 or 25 on TLS authentication. SSL doenst work on outlook.

 Im not actually sure if this device supports TLS.

If you can advise if these settings look correct
ScreenHunter_59-Sep.-16-13.57.jpg
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Question by:David
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Kimputer earned 500 total points
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If you are sending to your own office365 mailboxes, it's easy, use option 2 in this official document:

https://technet.microsoft.com/en-us/library/dn554323(v=exchg.150).aspx#option1

If you always send to third party email (not your own office365 domain), you need option 1, which requires TLS indeed (and therefore, your Canon is out of the question unless some new firmware update fixes it). Option 3 might be a solution too, but I've never looked into that.
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by:David
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Im just configuring the TXT record which will take some time.

I guess you have used this yourself. Can you advise which setting i should select in the screenshot?

Im assuming i would only have to select the SMTP server which the current MX record?
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by:Kimputer
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You didn't tell me which category you fit in. Please tell me what you use it for (sending only to your own office365 domain? Sending mostly to third party?)
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by:David
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sorry about that.

Yes this will be sending to internal email addresses
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by:Kimputer
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Here's the setup. See attached picture.
canon-smtp.png
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by:David
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Thanks, but getting a error #899 and the email isnt arriving
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by:Kimputer
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Did you finish the SPF record adjustment?
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by:David
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I amended the existing TXT record from

v=spf1 include:spf.protection.outlook.com ~all
v=spf1 ip4:###.172.162 include:spf.protection.outlook.com ~all

which has propagated according to whatsmydns
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by:Kimputer
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option1: either test with sender@abc.dyndns.org as the sender (no SPF record, so should work)
option2: or keep your current sender, but keep trying every 30 minutes

Regardless of the success of option 1, you probably have to wait for option 2 to work anyway.
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