Solved

Canon iR-ADV C5035 Department ID and PIN not working

Posted on 2016-09-16
3
190 Views
Last Modified: 2016-10-05
I have 2 Canon printers - one does not require users to enter ID and PIN.  Works fine for everyone in the building - wireless and cabled users.  The second one does require ID and PIN.  Wireless users sometimes get "Could not verify the Department ID and PIN specified in Department ID Management. Printing will be canceled.  Refer to the on-line help."  Other times it will work.  I have checked firewall settings and tried numerous different devices and ID's.  Where do I look next?
0
Comment
Question by:mclghln
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 45

Accepted Solution

by:
Jackie Man earned 250 total points (awarded by participants)
ID: 41802588
Have a quick look of the info below.

Apparently when you download the UFR II Driver, there is a folder named MISC, that comes with it that has a service called Device information Assistant  that needs to be installed. Then the Canon Device Information service needs to be allowed in the firewall settings.

Do the above for your computer using wireless connection.

Source: https://community.spiceworks.com/topic/839577-canon-department-id-management-and-windows-2012-server
0
 
LVL 34

Assisted Solution

by:Michael-Best
Michael-Best earned 250 total points (awarded by participants)
ID: 41802601
Delete or cancel the in the printers settings the set up that requires users to enter ID and PIN
0
 
LVL 45

Expert Comment

by:Jackie Man
ID: 41829542
Relevant information to be considered as valid answers.
0

Featured Post

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
In this article I will describe how to setup a Cisco WLC 5508 to work with Apple's Bonjour protocol across VLANs.  I will also discuss using screen mirroring and Airplay on an AppleTV v3.  This article covers the wireless network only and requires m…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question