Canon iR-ADV C5035 Department ID and PIN not working

I have 2 Canon printers - one does not require users to enter ID and PIN.  Works fine for everyone in the building - wireless and cabled users.  The second one does require ID and PIN.  Wireless users sometimes get "Could not verify the Department ID and PIN specified in Department ID Management. Printing will be canceled.  Refer to the on-line help."  Other times it will work.  I have checked firewall settings and tried numerous different devices and ID's.  Where do I look next?
mclghlnAsked:
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Jackie ManIT ManagerCommented:
Have a quick look of the info below.

Apparently when you download the UFR II Driver, there is a folder named MISC, that comes with it that has a service called Device information Assistant  that needs to be installed. Then the Canon Device Information service needs to be allowed in the firewall settings.

Do the above for your computer using wireless connection.

Source: https://community.spiceworks.com/topic/839577-canon-department-id-management-and-windows-2012-server
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Michael-BestCommented:
Delete or cancel the in the printers settings the set up that requires users to enter ID and PIN
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Jackie ManIT ManagerCommented:
Relevant information to be considered as valid answers.
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