Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

DISM error 1920

Posted on 2016-09-16
10
Medium Priority
?
1,307 Views
Last Modified: 2016-09-19
Hello,

I have a laptop running Windows 8.1.  Updates were failing and other issues, so I decided to run DISM to try to repair the OS.

The command I ran was: DISM /Online /Cleanup-Image /RestoreHealth

Which gave me an error 1920 - An error occurred accessing the temporary folder C:\Users\Username\appdata\local\temp\098F.....2FA

I browsed to the temp fold and the folder 098F....2FA does not even exists.

Let me know what you think.

Thanks
0
Comment
Question by:laltobelli
  • 4
  • 3
  • 2
  • +1
10 Comments
 
LVL 17

Expert Comment

by:pjam
ID: 41801812
Are hidden files/folders viewed in Folder Options?
If you find that folder do you have access?
0
 
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41801813
Are you running this command on a privileged 'cmd' window (cmd window running it as administrator)?
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 41801890
Also DISM may have gotten out of date with the current Windows 8 version. This happens a lot with Windows 10 (Version 1511 and earlier at least).
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:laltobelli
ID: 41801918
Hidden files and folders are available.

Command prompt is being run as administrator.

John, is there a way of updating DISM?
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 41801930
It is very tricky. You need to go to Microsoft Tech Bench and get the proper ISO file

Burn the ISO to a DVD so as to see all the files

First mount the file as follows:
DISM.exe /Mount-Wim /WimFile:C:\test\images\myimage.wim /index:1  /MountDir:C:\test\offline

Then run the DISM command.

Messy!
0
 
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41801935
Ok,

Let's make it using a different path:

Make the directory c:\test1 and ensure that you have correct NTFS permissions on it.
DISM /Online /Cleanup-Image /RestoreHealth /LogPath:c:\test1\dism.log
0
 

Author Comment

by:laltobelli
ID: 41802514
Here's the results from running Dism on the cd:

D:\sources>DISM.exe /Mount-Wim /WimFile:C:\test\images\myimage.wim /index:1  /Mo
untDir:C:\test\offline

Deployment Image Servicing and Management tool
Version: 6.3.9600.17483


Error: 3

The system cannot find the path specified.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

The log file is the attached dism.log




Running the 2nd command results

D:\sources>DISM /Online /Cleanup-Image /RestoreHealth /LogPath:c:\test1\dism.log


Deployment Image Servicing and Management tool
Version: 6.3.9600.17483


Error: 1920

An error occurred accessing the temporary folder C:\Users\username\AppData\Local
\Temp\F35CA4BE-86BE-426F-9294-EEF01ED94F8C.
Ensure that the path to the temporary folder exists and that you have Read/Write
 permissions on the folder.


The folder C:\Users\username\AppData\Local\Temp\F35CA4BE-86BE-426F-9294-EEF01ED94F8C does not exists.

The DISM log file can be found at c:\test1\dism.log

D:\sources>

The log file is the attached dism1.log
dism.log
dism1.log
0
 
LVL 99

Accepted Solution

by:
John Hurst earned 2000 total points
ID: 41802521
It would appear you need to run a Windows 8 Refresh.  That will keep data and original Windows 8 software, but not applications you installed. Those would have to be reinstalled.
0
 

Author Closing Comment

by:laltobelli
ID: 41805777
FYI - After some additional testing it looks as if I also have errors on the drive.  I'm going the safest route and replacing it.
0
 
LVL 99

Expert Comment

by:John Hurst
ID: 41805778
Thanks for the update and I was happy to help.
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Windows Server 2003 introduced persistent Volume Shadow Copies and made 2003 a must-do upgrade.  Since then, it's been a must-implement feature for all servers doing any kind of file sharing.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

782 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question