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Word 2013/2016 Saving as Temp File

Posted on 2016-09-16
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Last Modified: 2016-09-17
Hello - this problem has been happening with the same Word document for weeks now. After working with it, adding graphics, copying and pasting items from a PowerPoint slide to it, it saves the document as a temporary file (i.e. ~W293480). It's like it can't save the document to it's original file name so it saves it as a temporary file. So then I save again and it renames the temporary file to another file name, in the same format. After 10 minutes and multiple number of saves, I check the last save time of the original file and it's over 10 minutes ago. What can be the problem here? I just can't figure it out. File is attached for viewing.
5.6-Transistor-Amplifiers-KCW-14.docx
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Question by:Christopher Hand
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9 Comments
 
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Expert Comment

by:John Hurst
ID: 41801903
1. Try copying and pasting the document contents into an entirely new document and save that with an entirely new name.  Does that work?

2. Are you trying to save a template instead of a normal document?
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Author Comment

by:Christopher Hand
ID: 41801915
1. We have done that. We copied over just the text first. That seemed to work fine. However, when we started to format the document and add the graphics that's when Word 2013 started to crash, display permission errors when saving, and saving to a temporary file name (as stated above).

2. We are saving a normal document, docx.

I should add - this is happening on multiple computers with different profiles.
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LVL 97

Expert Comment

by:John Hurst
ID: 41801924
Thank you for the clarifications. You must be doing something not supported by Word. That is all I could suggest at this point.

You know (multiple computers and users) that it is not Word, not the computer, and not the user profile.
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Author Comment

by:Christopher Hand
ID: 41801942
Thanks John. Does Microsoft have phone support for this type of thing? I know they have KB articles but I think I've tried everything suggested as a fix.

PS: Would you be willing to look at the document attached to my original post?
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LVL 97

Expert Comment

by:John Hurst
ID: 41801950
Try Technical Support. For phone support in the United States, call (866) 833-7088. In Canada, call (800) 876-8533 and see if they can redirect you. There may be a charge.

I have your document and I saved it as a new file fine. So I am not sure about the document contents.
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Author Comment

by:Christopher Hand
ID: 41801956
Yes, the problem seems to happen after copying and pasting contents, such as graphics from within the document. Usually happens after 3 or 4x and saving after pasting.
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LVL 97

Accepted Solution

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John Hurst earned 2000 total points
ID: 41801966
The document is very large.

Most of us use Office 32-bit.

You might try putting Office 64-bit on one computer and trying that. Office 64-bit Applications allow more memory to be used which may be causing your issue.
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Author Comment

by:Christopher Hand
ID: 41802525
I installed 64-bit and ran through the process of copying and pasting, saving, etc... and it seems like this fixed it. I am having the users test it out but it looks good so far! Thank you!!
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LVL 97

Expert Comment

by:John Hurst
ID: 41802960
You are very welcome. Thank you for the update and I was happy to help.
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