Droid Exchange Corporate Contacts not synchronizing correctly

Damian Gardner
Damian Gardner used Ask the Experts™
on
Hello - we have a user who is using a Droid Ultra phone to send email and maintain contacts thru his Exchange Outlook account, using the "Corporate" account application on the phone.  We have other users doing the same thing, and they do not seem to have issues with their contacts not syncing properly.  But what this user experiences, is seemingly randomly, a contact that was added in Outlook does not show up on the phone, and vice versa.  Also - there was a contact on the phone that disappeared AFTER removing the corporate account, and re-adding.  Is there anyone out there who's experienced this similar type of thing?

Thanks for your help.
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Most Valuable Expert 2014
Commented:
I have seen this loads of times and the only way to resolve it is to wipe out the ActiveSync partnership on the account and Exchange and let it resync.
If that still doesn't resolve it, then there is probably a corrupt contact in there somewhere. Removing all of the contacts to another folder then putting them back will often find the bad one.
Jackie Man IT Manager
Top Expert 2010
Commented:
contact that was added in Outlook does not show up on the phone

Is the user using online mode or cache more?

The change will only be made on real time if online mode is used.
Damian GardnerIT Admin

Author

Commented:
Thanks for your suggestions guys.  I will try these and report back.
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Damian GardnerIT Admin

Author

Commented:
I see under the properties of the mailbox, where you can enable/disable ActiveSync on the mailbox.  is this what you mean by "wipe out" the relationship? Should I disable it, and then re-enable it?
Jackie Man IT Manager
Top Expert 2010

Commented:
You can remove partnerships using Outlook Web App > Options > Phone > Mobile Phone.
Most Valuable Expert 2014

Commented:
Depending on the version of Exchange, you can remove it via ECP and PowerShell.
Damian GardnerIT Admin

Author

Commented:
Resetting the activesync seems to have fixed it.  thanks guys

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