Droid Exchange Corporate Contacts not synchronizing correctly

Hello - we have a user who is using a Droid Ultra phone to send email and maintain contacts thru his Exchange Outlook account, using the "Corporate" account application on the phone. We have other users doing the same thing, and they do not seem to have issues with their contacts not syncing properly. But what this user experiences, is seemingly randomly, a contact that was added in Outlook does not show up on the phone, and vice versa. Also - there was a contact on the phone that disappeared AFTER removing the corporate account, and re-adding. Is there anyone out there who's experienced this similar type of thing?

Thanks for your help.

Damian GardnerIT AdminAsked: 2016-09-16

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LVL 63

Simon Butler (Sembee)ConsultantCommented: 2016-09-17

I have seen this loads of times and the only way to resolve it is to wipe out the ActiveSync partnership on the account and Exchange and let it resync.
If that still doesn't resolve it, then there is probably a corrupt contact in there somewhere. Removing all of the contacts to another folder then putting them back will often find the bad one.

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LVL 53

Jackie ManIT ManagerCommented: 2016-09-18

contact that was added in Outlook does not show up on the phone

Is the user using online mode or cache more?

The change will only be made on real time if online mode is used.

Damian GardnerIT AdminAuthor Commented: 2016-09-19

Thanks for your suggestions guys. I will try these and report back.

Damian GardnerIT AdminAuthor Commented: 2016-09-19

I see under the properties of the mailbox, where you can enable/disable ActiveSync on the mailbox. is this what you mean by "wipe out" the relationship? Should I disable it, and then re-enable it?

LVL 53

Jackie ManIT ManagerCommented: 2016-09-19

You can remove partnerships using Outlook Web App > Options > Phone > Mobile Phone.

LVL 63

Simon Butler (Sembee)ConsultantCommented: 2016-09-19

Depending on the version of Exchange, you can remove it via ECP and PowerShell.