[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 137
  • Last Modified:

Droid Exchange Corporate Contacts not synchronizing correctly

Hello - we have a user who is using a Droid Ultra phone to send email and maintain contacts thru his Exchange Outlook account, using the "Corporate" account application on the phone.  We have other users doing the same thing, and they do not seem to have issues with their contacts not syncing properly.  But what this user experiences, is seemingly randomly, a contact that was added in Outlook does not show up on the phone, and vice versa.  Also - there was a contact on the phone that disappeared AFTER removing the corporate account, and re-adding.  Is there anyone out there who's experienced this similar type of thing?

Thanks for your help.
0
Damian_Gardner
Asked:
Damian_Gardner
  • 3
  • 2
  • 2
2 Solutions
 
Simon Butler (Sembee)ConsultantCommented:
I have seen this loads of times and the only way to resolve it is to wipe out the ActiveSync partnership on the account and Exchange and let it resync.
If that still doesn't resolve it, then there is probably a corrupt contact in there somewhere. Removing all of the contacts to another folder then putting them back will often find the bad one.
0
 
Jackie ManCommented:
contact that was added in Outlook does not show up on the phone

Is the user using online mode or cache more?

The change will only be made on real time if online mode is used.
0
 
Damian_GardnerAuthor Commented:
Thanks for your suggestions guys.  I will try these and report back.
0
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

 
Damian_GardnerAuthor Commented:
I see under the properties of the mailbox, where you can enable/disable ActiveSync on the mailbox.  is this what you mean by "wipe out" the relationship? Should I disable it, and then re-enable it?
0
 
Jackie ManCommented:
You can remove partnerships using Outlook Web App > Options > Phone > Mobile Phone.
0
 
Simon Butler (Sembee)ConsultantCommented:
Depending on the version of Exchange, you can remove it via ECP and PowerShell.
0
 
Damian_GardnerAuthor Commented:
Resetting the activesync seems to have fixed it.  thanks guys
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

  • 3
  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now