Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Neat Receipts NM-1000 Portable Scanner

Posted on 2016-09-16
11
Medium Priority
?
655 Views
Last Modified: 2016-09-16
I am trying to install the software but it keeps freezing. Its not doing anything when I press the next button. Can any one please help me out?
screenshot.jpgscreenshot2.jpgscreenshot3.jpgpic1.jpgpic2.jpg
http://www.neat.com/helpcenter/download-neat-scanner-drivers/
0
Comment
Question by:Tommy Anderson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 41802386
Hi Tommy,
A few ideas: (1) Exit Neat and uninstall prior versions. (2) Be sure to download the 64-bit package for the NM-1000. (3) Make sure the scanner is not connected to the computer when you install the software.

If it still doesn't work, try the instructions here:
http://www.neat.com/helpcenter/scanner-problems-in-neat/

Regards, Joe
0
 

Author Comment

by:Tommy Anderson
ID: 41802412
I follow all the instruction, delete the old folder and try to install it but it still nothing happen on next button.
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 41802421
Did you try a proper uninstall of the Neat software via Control Panel>Programs and Features first? If an install doesn't work after doing that, I suggest contacting Neat support:
http://www.neat.com/support/contact-support/
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 

Author Comment

by:Tommy Anderson
ID: 41802424
I just uninstall from program feature and now try to install back it again. This software is a pain.
0
 
LVL 56

Accepted Solution

by:
Joe Winograd, EE MVE 2015&2016 earned 2000 total points
ID: 41802426
> This software is a pain.

I don't have it myself, but I've heard other users say the same thing.
0
 

Author Comment

by:Tommy Anderson
ID: 41802428
I think it cant find the driver.
screenshot.png
0
 

Author Comment

by:Tommy Anderson
ID: 41802429
This time it install something.
screenshot2.png
0
 

Author Comment

by:Tommy Anderson
ID: 41802431
But there is no folder or file or icon.  how to i use it?
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 41802433
If you downloaded the correct version from the Neat site for your W7/64-bit system for the NM-1000, it should not be looking for the driver from Windows Update. Make sure you install the right package and make sure the scanner is not connected to the computer when you install the software. When the correct driver is properly installed, then connect the scanner, at which time Windows should recognize that the driver is installed and not go looking on Windows Update for it.
0
 

Author Closing Comment

by:Tommy Anderson
ID: 41802434
Good news finally it works. I have to click on the icon in the printer and other devices and it start working. Not bad in 25 bucks.
0
 
LVL 56

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 41802437
I'm glad to hear it's working!
0

Featured Post

Sign your company up to try the MB 660 headset now

Take control and stay focused in noisy open office environments with the MB 660. By reducing background noise, you can revitalize your office and improve concentration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question