Solved

Neat Receipts NM-1000 Portable Scanner

Posted on 2016-09-16
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Last Modified: 2016-09-16
I am trying to install the software but it keeps freezing. Its not doing anything when I press the next button. Can any one please help me out?
screenshot.jpgscreenshot2.jpgscreenshot3.jpgpic1.jpgpic2.jpg
http://www.neat.com/helpcenter/download-neat-scanner-drivers/
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Question by:Tommy Anderson
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Expert Comment

by:Joe Winograd, EE MVE
ID: 41802386
Hi Tommy,
A few ideas: (1) Exit Neat and uninstall prior versions. (2) Be sure to download the 64-bit package for the NM-1000. (3) Make sure the scanner is not connected to the computer when you install the software.

If it still doesn't work, try the instructions here:
http://www.neat.com/helpcenter/scanner-problems-in-neat/

Regards, Joe
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Author Comment

by:Tommy Anderson
ID: 41802412
I follow all the instruction, delete the old folder and try to install it but it still nothing happen on next button.
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LVL 51

Expert Comment

by:Joe Winograd, EE MVE
ID: 41802421
Did you try a proper uninstall of the Neat software via Control Panel>Programs and Features first? If an install doesn't work after doing that, I suggest contacting Neat support:
http://www.neat.com/support/contact-support/
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Author Comment

by:Tommy Anderson
ID: 41802424
I just uninstall from program feature and now try to install back it again. This software is a pain.
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Accepted Solution

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Joe Winograd, EE MVE earned 500 total points
ID: 41802426
> This software is a pain.

I don't have it myself, but I've heard other users say the same thing.
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Author Comment

by:Tommy Anderson
ID: 41802428
I think it cant find the driver.
screenshot.png
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Author Comment

by:Tommy Anderson
ID: 41802429
This time it install something.
screenshot2.png
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Author Comment

by:Tommy Anderson
ID: 41802431
But there is no folder or file or icon.  how to i use it?
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LVL 51

Expert Comment

by:Joe Winograd, EE MVE
ID: 41802433
If you downloaded the correct version from the Neat site for your W7/64-bit system for the NM-1000, it should not be looking for the driver from Windows Update. Make sure you install the right package and make sure the scanner is not connected to the computer when you install the software. When the correct driver is properly installed, then connect the scanner, at which time Windows should recognize that the driver is installed and not go looking on Windows Update for it.
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Author Closing Comment

by:Tommy Anderson
ID: 41802434
Good news finally it works. I have to click on the icon in the printer and other devices and it start working. Not bad in 25 bucks.
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LVL 51

Expert Comment

by:Joe Winograd, EE MVE
ID: 41802437
I'm glad to hear it's working!
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