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Tommy Anderson

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Neat Receipts NM-1000 Portable Scanner

I am trying to install the software but it keeps freezing. Its not doing anything when I press the next button. Can any one please help me out?
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http://www.neat.com/helpcenter/download-neat-scanner-drivers/
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Joe Winograd
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Hi Tommy,
A few ideas: (1) Exit Neat and uninstall prior versions. (2) Be sure to download the 64-bit package for the NM-1000. (3) Make sure the scanner is not connected to the computer when you install the software.

If it still doesn't work, try the instructions here:
http://www.neat.com/helpcenter/scanner-problems-in-neat/

Regards, Joe
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Tommy Anderson

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I follow all the instruction, delete the old folder and try to install it but it still nothing happen on next button.
Did you try a proper uninstall of the Neat software via Control Panel>Programs and Features first? If an install doesn't work after doing that, I suggest contacting Neat support:
http://www.neat.com/support/contact-support/
I just uninstall from program feature and now try to install back it again. This software is a pain.
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Joe Winograd
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I think it cant find the driver.
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This time it install something.
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But there is no folder or file or icon.  how to i use it?
If you downloaded the correct version from the Neat site for your W7/64-bit system for the NM-1000, it should not be looking for the driver from Windows Update. Make sure you install the right package and make sure the scanner is not connected to the computer when you install the software. When the correct driver is properly installed, then connect the scanner, at which time Windows should recognize that the driver is installed and not go looking on Windows Update for it.
Good news finally it works. I have to click on the icon in the printer and other devices and it start working. Not bad in 25 bucks.
I'm glad to hear it's working!