Solved

How could you tell if a user sent a huge email that is "stuck" in the Exchange 2007 SP3 Store?

Posted on 2016-09-17
2
41 Views
Last Modified: 2016-11-02
In our case, the Transport Service stopped and it's mail.que file grew to 5GB with tons of Temp files for good measure.
I have:
1. Deleted the queue  file and / or the entire "\program files\Microsoft\Exchange Server\TransportRoles\data\Queue"  folder.
2. The Transport Service starts up but then the Queue file growth cycle starts over again.  Once it reaches 5GB, the Transport Service stops.
3. Server hasn't had any problems for years until this started 2 days ago. 9/15/16

Read that one condition that can cause this (but open to any and all advice) is that a user may have sent a multi Gig email and its in the store but can't be processed.  Theory is new queue's are growing due to this Oversized email and thus crashing Transport Service.   Per the title of this post I would like some insight on how to confirm / deny this has happened.

Server does deliver email while the queue file grows (albeit slowly).   But nursing this around the clock is no fun..  
Sincerely appreciate any ideas of how to diagnose this and get this server fixed.

This is my first post here, apologize if not formatted properly.
Gerry
0
Comment
Question by:Gerry Herring
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 19

Accepted Solution

by:
Serena Hsi earned 500 total points
ID: 41803407
You could increase the file size and time duration limits for the Transport Dumpster feature in Exchange 2007:
http://msexchangeguru.com/2009/09/12/transport-dumpster-feature-in-exchange-2007/

But, that would just encourage users to continue doing more of the aforementioned (sending large files to outside recipients).

At least your mail.que didn't get to 102gb in size, as is in this example:
http://msexchangeguru.com/2011/06/02/mail-que/
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In-place Upgrading Dirsync to Azure AD Connect
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question