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Can't manage Facebook account but it still exists

Posted on 2016-09-17
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Last Modified: 2016-10-13
Facebook treats attempts to log into long existing account as if starting a new account. Provides a startup wizard: "How do you want to use this account", "Let;s get started", etc. But the account exists and can be see by other users. Just can't log in to manage it. No odd content or reason for action by Facebook. This is one of those "What do i do now" situations. Anyone with insight into the land of FB?
Attempt-to-log-into-FB-account-2016-.png
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Question by:Rocky Redford
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6 Comments
 
LVL 19

Expert Comment

by:Serena Hsi
ID: 41803416
How was the account setup? Was it a company business page? A group page? Personal user account?
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Assisted Solution

by:crystal (strive4peace) - Microsoft MVP, Access
crystal (strive4peace) - Microsoft MVP, Access earned 1000 total points (awarded by participants)
ID: 41803426
are you sure you are choosing Log In instead of Sign Up? facebook sign in
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Accepted Solution

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Serena Hsi earned 1000 total points (awarded by participants)
ID: 41803428
There was a time before, years ago, when Facebook had separate "user" accounts; whether they were for personal use, business, or as a celebrity page, but all the accounts needed different email accounts. Today, business and celebrity pages, and groups, can now be managed and administrated by many users. The author's popup menu prompt is not unusual to see. It just means that the account was created before page authorship was in existence.
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LVL 22
ID: 41833338
poster didn't come back
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Author Comment

by:Rocky Redford
ID: 41842087
I apologise for being away from this for so long. I think i haven't described the problem well enough. When i log-in with the usual un & pw, i'm greeted with this...

Attempt to log-into FB - Account still exists
Making a selection and clicking "Continue" presents a screen that says "Let's get started", but i don't want to 'get started' since there's already a lot of content that is still visible on the account to Friends/Fans. I'm trying to decide if i'm going to end-up deleting everything and starting a whole new FB presence, of if FB is simply asking me to state the usage i intend and is going to leave all the content in-tact. The account has been active for a fairly long time and has never had any problems with FB. It does have a good following that would be worth keeping.
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LVL 19

Expert Comment

by:Serena Hsi
ID: 41843034
If it's not a personal account, don't select the top one. If it's a business page, select the middle option; and if you want to enable other FB users to share in the admin of the account, select the third option.
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