Solved

Can't manage Facebook account but it still exists

Posted on 2016-09-17
6
22 Views
Last Modified: 2016-10-13
Facebook treats attempts to log into long existing account as if starting a new account. Provides a startup wizard: "How do you want to use this account", "Let;s get started", etc. But the account exists and can be see by other users. Just can't log in to manage it. No odd content or reason for action by Facebook. This is one of those "What do i do now" situations. Anyone with insight into the land of FB?
Attempt-to-log-into-FB-account-2016-.png
0
Comment
Question by:Rocky Redford
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:Serena Hsi
ID: 41803416
How was the account setup? Was it a company business page? A group page? Personal user account?
0
 
LVL 21

Assisted Solution

by:crystal (strive4peace) - Microsoft MVP, Access
crystal (strive4peace) - Microsoft MVP, Access earned 250 total points (awarded by participants)
ID: 41803426
are you sure you are choosing Log In instead of Sign Up? facebook sign in
0
 
LVL 19

Accepted Solution

by:
Serena Hsi earned 250 total points (awarded by participants)
ID: 41803428
There was a time before, years ago, when Facebook had separate "user" accounts; whether they were for personal use, business, or as a celebrity page, but all the accounts needed different email accounts. Today, business and celebrity pages, and groups, can now be managed and administrated by many users. The author's popup menu prompt is not unusual to see. It just means that the account was created before page authorship was in existence.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 21
ID: 41833338
poster didn't come back
0
 

Author Comment

by:Rocky Redford
ID: 41842087
I apologise for being away from this for so long. I think i haven't described the problem well enough. When i log-in with the usual un & pw, i'm greeted with this...

Attempt to log-into FB - Account still exists
Making a selection and clicking "Continue" presents a screen that says "Let's get started", but i don't want to 'get started' since there's already a lot of content that is still visible on the account to Friends/Fans. I'm trying to decide if i'm going to end-up deleting everything and starting a whole new FB presence, of if FB is simply asking me to state the usage i intend and is going to leave all the content in-tact. The account has been active for a fairly long time and has never had any problems with FB. It does have a good following that would be worth keeping.
0
 
LVL 19

Expert Comment

by:Serena Hsi
ID: 41843034
If it's not a personal account, don't select the top one. If it's a business page, select the middle option; and if you want to enable other FB users to share in the admin of the account, select the third option.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will take you step-by-step through the basics of ad creation on facebook. You will learn how to create ads for mobile newsfeed, desktop newsfeed, and right column. 1. Login to your Facebook account. In the left column, click on “Crea…
There are countless ways to use social media and often times businesses are not using it properly. Is your business making any social media mistakes? Here are some tips to get your foot in the door with social media and make the most of it for your …
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question