Solved

Unable to change external email address in Lotus Notes Mailbox

Posted on 2016-09-18
11
110 Views
Last Modified: 2016-09-21
We have a group mailbox for business purpose in Lotus Notes. From the Domino administrator we are trying to change the external email address under Administration>Send From Option> External email address but its not getting saved at all and pointing towards some other server... Any advice is much appreciated..
0
Comment
Question by:PavanPA
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 4
11 Comments
 
LVL 7

Expert Comment

by:D Patel
ID: 41804189
The Notes Traveler client does not automatically convert and pass the internet address to the Domino server. Other clients, such as a full Notes client, automatically perform this conversion and pass the external email formatting (e.g. john_doe@ibm.com) to the Domino server. Changes will need to be made to the Domino server to have it perform this processing.
Resolving the problem
1) Open the Domino Administrator client.
2) Navigate to Configuration document --> MIME --> Conversion Options --> Outbound
3) Enable the option "Lookup Internet address for all Notes addresses when Internet address is not defined in document"
4) Open the Global Domain Document --> Conversions
5) Enable the option "Internet address lookup"
6) Open the Global Domain Document --> Conversions
7) Update the value for "Local part formed from" to shortname
8) Restart the Domino server.
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 41804388
It would be nice to see an example of your situation. What happens exactly, and what do you want to happen? Did it use to work before?

Which template is set for the mailbox database? Is it a standard template? As far as I know, it isn't possible (using the standard template) to completely change the reply address. You'll always see the address of the person who sent the mail.

To set the reply address for a specific mailbox, you have to update the Mail Preferences, and more specifically the Owner field.
0
 

Author Comment

by:PavanPA
ID: 41805933
Hi Sjef,

Below is the example:

Recently we were updated of retiring domain which no longer required after O365 came in place. the prefix was like @Region.dell.com (Example) us.company.com, ap.company.com..
After they retired the domain its has to be only @company.com.. I hope you caught what I am explaining.
Then we admins were informed to change and remove prefix from all group mailbox under Administration>Send From Option> External email.. Like wise, if the email address was us.company.com we changed that to company.com and save.. It worked on most of the servers but not on few. When I try to change the email address and modify it crashes while saving it and does not allow me to.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 41807828
The option you refer to is in an Exchange server, and not in Notes (or Domino)... I think... Or am I wrong?
0
 

Author Comment

by:PavanPA
ID: 41807969
I am trying to modify the email address in Domino not Exchange... Here exchange does not come in to matter at all :)
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 41808117
I'm confused... The "Sent From Option" is unknown to me, and I don't understand how the Domino Admin client could crash.

Do you want to send mail only from the server, or do you also want to receive mail? The send part isn't that complicated, the receive part could be impossible. There can be only one server for a specific domain, so if your O365 server already handles mail sent to company.com, the Domino server must have a different domain. Example: if you want a shared mailbox for your helpdesk, say helpdesk@company.com, the mails sent to that address will always be routed to the O365 server. You'll have to configure this server to forward mails for the helpdesk to the Domino server.

Is that the scenario you want to achieve? Coexistence between an internal Domino mail domain and an external Exchange domain?
0
 

Author Comment

by:PavanPA
ID: 41808435
Yes, Send and receive emails are working on that mailbox. When we compose an email from those mailbox it gives options to send the email with list of email address... that is what I am trying to change... Also, to add up we no more user Domino as email client... There were group mailbox for clients which existed and its still being used...
0
 

Author Comment

by:PavanPA
ID: 41808439
Also, Send from option is a customized template
0
 
LVL 46

Accepted Solution

by:
Sjef Bosman earned 500 total points
ID: 41808545
Do the mailbox users still use Notes as their mail client? Or how do they read mails in the shared mailbox?

If it's a customized template, it gets very hard for me. How am I supposed to guess how the developer implemented those lists? Maybe there's an additional document in the mailbox database or in the Name & Address Book (names.nsf) that contains these names (hard-coded??).

The usual way to handle incoming mail I described above: mail for helpdesk@company.com arrives at the O365 server; this server has to forward the mail to (example): helpdesk@domino.company.com. The server has to be configured to accept mails for  that domain, by setting its FQHN (Fully Qualified Host Name) to domino1.domino.company.com.

Sending mails will always work, but you have to specify the correct reply address. The standard ways is to adapt the owner in the Mail Preferences. Anybody can send from the mail database. In Notes, every user can set the Reply address in the current Location document, which name is shown in the bottom-righthand corner of the screen. How this is supposed to be done in your case I'm not sure (yet).

Still puzzled...
0
 

Author Comment

by:PavanPA
ID: 41810015
Hi Sjef, The developer modified it and corrected it. So we are good now... Thanks for your time and I really appreciate for your efforts to help me....
0
 

Author Closing Comment

by:PavanPA
ID: 41810021
The issue was fixed by the developer by making some changes.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Lotus Notes 41 238
How many GB is a good number to keep these databases? 6 184
Lotus Notes 6.5.5 6 234
sending HTML formatted Lotus Notes email using Java 3 168
For Desktop Techs: How to retain a user's Notes configuration data when swapping out the end user's computer. (Assuming that you are not upgrading to a completely different version of Notes client) All you need to do is: 1) install Notes o…
For beginners of Lotus Notes user this is important to know about the types of files and their location supported by IBM Notes. Mostly users are unaware about how many file types are created and what their usages are. This Article is fully dedicated…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…
Suggested Courses

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question