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Exchange 2013 - OWA Timeout

Posted on 2016-09-18
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Last Modified: 2016-09-30
Hello ,


Suddenly before 4-5 days our customers started to complain about OWA and that it suddenly logged them out when they are inactive. The thing is that this behaviour started before 4-5 days without changing anything. I have never setup something about OWA inactivity timeout.

Any ideas maybe?

Thanks
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Question by:Anestis Psomas
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7 Comments
 
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Akhater earned 500 total points
ID: 41804333
The default timeout value for private computers is 8 hours , i would check first if anything has changed on this level

registry keys are available at
"HKLM\SYSTEM\CurrentControlSet\Services\MSExchange OWA” PrivateTimeout and PublicTimeout

more info on this

http://www.msexchange.org/kbase/ExchangeServerTips/ExchangeServer2013/OutlookOWA/how-configure-public-and-private-computer-settings-owa-2013.html
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Author Comment

by:Anestis Psomas
ID: 41804437
Because i have a multi role installation , 2 CAS & 3 MBX Servers , in which servers i must check this ?

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Expert Comment

by:Akhater
ID: 41804443
Cas servers
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Author Comment

by:Anestis Psomas
ID: 41804537
So there are no registry keys for this . I must create them manually following the guide you send me ?

Thanks
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LVL 49

Expert Comment

by:Akhater
ID: 41804542
If they do not exist then they have the default values which is 8 hours for private computers and 15 min for public...
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Author Comment

by:Anestis Psomas
ID: 41804569
The thing is that in Exchange 2013 when you try to login through OWA it wont ask you if you are loggin through public or private computers.  So what should i do in this case?
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Expert Comment

by:Akhater
ID: 41804639
I know the command to run to enable it is in the same article
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