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old email cache issue

Posted on 2016-09-19
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Last Modified: 2016-09-26
I had this question after viewing OLD email address in CACHE.

 
Hello Following this issue mention in above question

now as suggested X.500 address has been updated, But now issue is, if any user reply to any old email of user. still getting rejected emails

any suggestion on that

Thanks,
Email Team
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Question by:Addy Nadia
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14 Comments
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41804628
Have you tried to add an X.500 proxy address through the Exchange Management Console?

Source:  https://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/
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Author Comment

by:Addy Nadia
ID: 41804640
yes, we already did this, but still getting issue
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Author Comment

by:Addy Nadia
ID: 41805974
still there is issue, one more thing, if i can see the current legacy DN that is new and it is not in email address as a x.500 address

so anything need to be done with current legacydn ??

issue is when user trying to replying his old emails, he getting NDR

Thanks,
andy
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LVL 44

Expert Comment

by:Jackie Man
ID: 41805999
Have you added the old legacyExchangeDN X.500 address to the new mailbox as a proxy address?
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Author Comment

by:Addy Nadia
ID: 41806032
yes.. i have added that, but still if user reply to any new email of that user, they get NDR
and user tried to send email to himself from webmail.. still NDR
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Author Comment

by:Addy Nadia
ID: 41806036
Also we can see disconnected mailbox is still showing in disconnected state
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Accepted Solution

by:
Jackie Man earned 500 total points
ID: 41806051
I think that you need to purge the disconnected mailbox as new mail is still pointing to it.

Exchange version?
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Author Comment

by:Addy Nadia
ID: 41806061
exchange 2013
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Expert Comment

by:Jackie Man
ID: 41806074
Permanently delete a disconnected mailbox

Use the Shell to permanently delete a disconnected mailbox

There are two types of disconnected mailboxes: disabled and soft-deleted. You must specify one of these types when running the cmdlet to permanently delete the mailbox. If the type you specify doesn't match the actual type of the disconnected mailbox, the command fails.

Run the following command to determine whether a disconnected mailbox is disabled or soft-deleted.

Get-MailboxDatabase | Get-MailboxStatistics | Where { $_.DisplayName -eq "<display name>" } | fl DisplayName,MailboxGuid,Database,DisconnectReason

Open in new window


Source: https://technet.microsoft.com/en-us/library/jj863440(v=exchg.150).aspx

Check with the user that the content inside the disconnected mailbox is of no practical use and the disconnected mailbox can be
removed.
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Author Comment

by:Addy Nadia
ID: 41806085
so do you think, after purge the disconnected mailbox, will it Resolve  the issue permnanetly

means if any user reply to any old email of that user, will not get the NDR ?
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Author Comment

by:Addy Nadia
ID: 41806108
i ran this command, but not giving any result, But in EAC i can see the mailbox in disconnected state.,
i also fetched the legacydn of that mailbox in Powershell using this

Get-MailboxStatistics -Server chlte312 | ?{$_.DisconnectDate -ne $null -and $_.DisplayName -like “craig kelly”} | Select LegacyDN
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Author Comment

by:Addy Nadia
ID: 41808513
now after mailbox get purged from disconnected mailbox.

i checked with user, and from OWA issue resolved, when replying any old email before disconnected . it works now
but from outlook, still issues, getting NDR

i have cleared cache too, but still same.. on new email it works, but old email reply not works

Any suggestion
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Expert Comment

by:Jackie Man
ID: 41809887
If OWA works, the problem is on the client side.

Request a copy of the NDR and the message of the sent mail and inspect the header.
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Author Closing Comment

by:Addy Nadia
ID: 41815838
Thanks
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