Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

old email cache issue

Posted on 2016-09-19
14
Medium Priority
?
68 Views
Last Modified: 2016-09-26
I had this question after viewing OLD email address in CACHE.

 
Hello Following this issue mention in above question

now as suggested X.500 address has been updated, But now issue is, if any user reply to any old email of user. still getting rejected emails

any suggestion on that

Thanks,
Email Team
0
Comment
Question by:Addy Nadia
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 9
  • 5
14 Comments
 
LVL 49

Expert Comment

by:Jackie Man
ID: 41804628
Have you tried to add an X.500 proxy address through the Exchange Management Console?

Source:  https://www.simple-talk.com/sysadmin/exchange/exchange-e-mail-addresses-and-the-outlook-address-cache/
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41804640
yes, we already did this, but still getting issue
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41805974
still there is issue, one more thing, if i can see the current legacy DN that is new and it is not in email address as a x.500 address

so anything need to be done with current legacydn ??

issue is when user trying to replying his old emails, he getting NDR

Thanks,
andy
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 49

Expert Comment

by:Jackie Man
ID: 41805999
Have you added the old legacyExchangeDN X.500 address to the new mailbox as a proxy address?
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41806032
yes.. i have added that, but still if user reply to any new email of that user, they get NDR
and user tried to send email to himself from webmail.. still NDR
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41806036
Also we can see disconnected mailbox is still showing in disconnected state
0
 
LVL 49

Accepted Solution

by:
Jackie Man earned 2000 total points
ID: 41806051
I think that you need to purge the disconnected mailbox as new mail is still pointing to it.

Exchange version?
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41806061
exchange 2013
0
 
LVL 49

Expert Comment

by:Jackie Man
ID: 41806074
Permanently delete a disconnected mailbox

Use the Shell to permanently delete a disconnected mailbox

There are two types of disconnected mailboxes: disabled and soft-deleted. You must specify one of these types when running the cmdlet to permanently delete the mailbox. If the type you specify doesn't match the actual type of the disconnected mailbox, the command fails.

Run the following command to determine whether a disconnected mailbox is disabled or soft-deleted.

Get-MailboxDatabase | Get-MailboxStatistics | Where { $_.DisplayName -eq "<display name>" } | fl DisplayName,MailboxGuid,Database,DisconnectReason

Open in new window


Source: https://technet.microsoft.com/en-us/library/jj863440(v=exchg.150).aspx

Check with the user that the content inside the disconnected mailbox is of no practical use and the disconnected mailbox can be
removed.
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41806085
so do you think, after purge the disconnected mailbox, will it Resolve  the issue permnanetly

means if any user reply to any old email of that user, will not get the NDR ?
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41806108
i ran this command, but not giving any result, But in EAC i can see the mailbox in disconnected state.,
i also fetched the legacydn of that mailbox in Powershell using this

Get-MailboxStatistics -Server chlte312 | ?{$_.DisconnectDate -ne $null -and $_.DisplayName -like “craig kelly”} | Select LegacyDN
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 41808513
now after mailbox get purged from disconnected mailbox.

i checked with user, and from OWA issue resolved, when replying any old email before disconnected . it works now
but from outlook, still issues, getting NDR

i have cleared cache too, but still same.. on new email it works, but old email reply not works

Any suggestion
0
 
LVL 49

Expert Comment

by:Jackie Man
ID: 41809887
If OWA works, the problem is on the client side.

Request a copy of the NDR and the message of the sent mail and inspect the header.
0
 
LVL 5

Author Closing Comment

by:Addy Nadia
ID: 41815838
Thanks
0

Featured Post

Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
Are you an Exchange administrator employed with an organization? And, have you encountered a corrupt Exchange database due to which you are not able to open its EDB file. This article will explain all the steps to repair corrupt Exchange database.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

609 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question