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Users not seeing public folders in outlook after migration to Exchange 2016

Posted on 2016-09-19
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Last Modified: 2016-09-25
So over the weekend we migrated from Exchange 2010 to Exchange 2016. I migrated the public folders and in OWA I can right click on favorites and add the public folder. But in outlook (2013) when I click on folders I do not see public folders listed.
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Question by:WiddleAvi
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Expert Comment

by:suriyaehnop
ID: 41804885
I believe you did created a mailbox database for public folder in exchange 2016?

Please have a look at https://www.experts-exchange.com/questions/28944512/Exchange-2016-Public-Folders-not-showing-on-Outlook-2013.html
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Author Comment

by:WiddleAvi
ID: 41805068
So upon further investigation, some users can see the public folders and some cannot. When I did the migration most users had their outlook auto update to point to the new server but some did not. I had to remove the account from outlook and add it back in. But whats interesting for those is that autodiscover did not work when adding back their account. I have tested Autodiscover using the Microsoft remote connectivity analyzer and it works fine there.  I checked the link you provided and over there is was an autodiscover plus certificate issue. We have a digicert certificate that passes the test as well on the microsoft remote connectivity analyzer.
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Accepted Solution

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WiddleAvi earned 0 total points
ID: 41807360
I followed the steps for Method 1 for end user to fix the issue

https://www.howto-outlook.com/howto/autodiscoverconfiguration.htm
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Author Closing Comment

by:WiddleAvi
ID: 41814578
Found answer on my own to fix it.
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