Google Chrome will not display Google website

zovoth
zovoth used Ask the Experts™
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Greetings wise wizards of EE:

I'm helping a friend with a Dell Windows 7 laptop, who uses both Internet Explorer and Google Chrome. Fairly recently he has been able to visit www.google.com with Chrome. He can do so with Internet Explorer, but when he tries with Chrome, the page will not load, and and error message stating ERR_NOT_CONNECTED is displayed.

I googled this issue with IE, and tried some of the suggestions, such as uninstalling & reinstalling Chrome, temporarily turning off the Windows firewall, deleting cookies and a slew of ipconfig /refresh commands from the DOS prompt, but they only resolved the issue immediately after a restart. Once I closed Chrome and re-opened it, the issue would persist.

Any help in regards to this issue would be greatly appreciated.

Zovoth
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On-Site IT Technician
Commented:
Does this problem only effect Google pages like google search & gmail?
If so, I would try the solution on this page:
http://www.labnol.org/internet/cannot-open-google-in-chrome/27939/

Basically, it says to:
1.  go to chrome://net-internals/#sockets in Chrome
2.  click the button to flush sockets

Author

Commented:
Greetings Spike99:

Many thanks for your rapid and helpful post... the link to reset the Chrome sockets did the trick.

May the wind be at your back and take care,

Zovoth
Spike99On-Site IT Technician

Commented:
I'm glad I was able to help!

Take care,

Alicia

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