Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Unable to connect to printer

Posted on 2016-09-19
6
Medium Priority
?
240 Views
Last Modified: 2016-10-19
I am running windows 7 64 bit. I use Microsoft Office 365 and have been for some time. My computer is connected via usb cables to two printers. I am not on a network. About 30 minutes ago I went to print from PowerPoint and found that a red X was under both of my printer's names with an "unable to connect" phrase next to it.  I also have adobe Acrobat and that too has a red x and "unable to connect" phrase next to it. Figuring that Microsoft messed me up I checked Word and Excel to see if I could print from them. Alas... Same problem in Excel... but not in Word (for now). I am afraid to reboot as that the whole system may go down.

I did some initial google searches and did not find anything helpful. I even checked Microsoft's sight and found nothing.

HELP!!!!!!!!!!!!!!!!!!!!!!
0
Comment
Question by:pcwizz1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 13

Accepted Solution

by:
akb earned 2000 total points
ID: 41805613
Restart the computer.
No point being "afraid" to reboot. You are going to have to do that some time.
If you have trouble restarting it (unlikely) then we are here to help.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 41805632
Also, that Adobe is not working suggests it is not a printer problem either.

Once restarted, open an Admin Command Prompt and run SFC /SCANNOW and allow to complete. Restart again and test Adobe.
0
 
LVL 29

Expert Comment

by:Dr. Klahn
ID: 41805813
Also, that Adobe is not working suggests it is not a printer problem either.

I also have adobe Acrobat and that too has a red x and "unable to connect" phrase next to it.

I believe what the questioner was saying is that "the same printer problem exists in Acrobat," rather than "Acrobat is not working."  

Suggest printing a Windows test page to see if there are printer issues.

  • Open Devices and Printers by clicking the Start button
  • Click Devices and Printers.
  • Right-click a printer to select it, then click Printer properties.
  • On the General tab, click Print Test Page.

If the Windows test page prints, then the spooler subsystem, the printer driver, and the printer are working correctly.  If not, there is an issue in one of the above which should be investigate.
0
Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

 
LVL 93

Expert Comment

by:nobus
ID: 41805929
and post the info on the printers when you select them
you can also connect them to another usb port
i would disconnect one printer, and concentrate on getting one to work
also -look in device manager for errors - and post them if any
you can also check event viewer for errors to determine the cause
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 41827875
@pcwizz1 - Did you try any suggestions?
0
 

Author Closing Comment

by:pcwizz1
ID: 41850929
I apologize for not getting back to the group sooner. Yes, I did reboot and everything went back to normal. Thank you all very much for contributing. Much appreciated.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question