Solved

Unable to connect to printer

Posted on 2016-09-19
6
48 Views
Last Modified: 2016-10-19
I am running windows 7 64 bit. I use Microsoft Office 365 and have been for some time. My computer is connected via usb cables to two printers. I am not on a network. About 30 minutes ago I went to print from PowerPoint and found that a red X was under both of my printer's names with an "unable to connect" phrase next to it.  I also have adobe Acrobat and that too has a red x and "unable to connect" phrase next to it. Figuring that Microsoft messed me up I checked Word and Excel to see if I could print from them. Alas... Same problem in Excel... but not in Word (for now). I am afraid to reboot as that the whole system may go down.

I did some initial google searches and did not find anything helpful. I even checked Microsoft's sight and found nothing.

HELP!!!!!!!!!!!!!!!!!!!!!!
0
Comment
Question by:pcwizz1
6 Comments
 
LVL 13

Accepted Solution

by:
akb earned 500 total points
ID: 41805613
Restart the computer.
No point being "afraid" to reboot. You are going to have to do that some time.
If you have trouble restarting it (unlikely) then we are here to help.
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41805632
Also, that Adobe is not working suggests it is not a printer problem either.

Once restarted, open an Admin Command Prompt and run SFC /SCANNOW and allow to complete. Restart again and test Adobe.
0
 
LVL 23

Expert Comment

by:Dr. Klahn
ID: 41805813
Also, that Adobe is not working suggests it is not a printer problem either.

I also have adobe Acrobat and that too has a red x and "unable to connect" phrase next to it.

I believe what the questioner was saying is that "the same printer problem exists in Acrobat," rather than "Acrobat is not working."  

Suggest printing a Windows test page to see if there are printer issues.

  • Open Devices and Printers by clicking the Start button
  • Click Devices and Printers.
  • Right-click a printer to select it, then click Printer properties.
  • On the General tab, click Print Test Page.

If the Windows test page prints, then the spooler subsystem, the printer driver, and the printer are working correctly.  If not, there is an issue in one of the above which should be investigate.
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 91

Expert Comment

by:nobus
ID: 41805929
and post the info on the printers when you select them
you can also connect them to another usb port
i would disconnect one printer, and concentrate on getting one to work
also -look in device manager for errors - and post them if any
you can also check event viewer for errors to determine the cause
0
 
LVL 90

Expert Comment

by:John Hurst
ID: 41827875
@pcwizz1 - Did you try any suggestions?
0
 

Author Closing Comment

by:pcwizz1
ID: 41850929
I apologize for not getting back to the group sooner. Yes, I did reboot and everything went back to normal. Thank you all very much for contributing. Much appreciated.
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

By now, it is common knowledge that Windows 7 has been successfully been able to live up to the hype of being touted as Microsoft’s most anticipated O.S. ever. This latest 2010 Windows release builds up on its predecessor’s positives, adding new…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now