Hey everyone I am looking for some tips on troubleshooting causes for third-party applications that constantly freeze up or simply crash when in use. Unfortunately the software provider is of no use until I can actually prove that it is the software and not a Windows system issue or resources.
Does anyone have any tips on what tools to use and to extract event logs or crash logs to investigate after a user experiences a lock out or application crush?
Any quick tips would be much appreciated thank you.
These are windows 7 32-bit and sometimes 64-bit machines running office 2016 and Internet explorer and chrome along with this third-party custom developed browser to connect to a hosted server over the internet.
When Users experience this issue they seemed to be OK clicking on Outlook or another browser so it doesn't look like a networking issue per se.