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Problem with autodiscover but only for some users

Posted on 2016-09-19
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Last Modified: 2016-09-25
Migrated to new exchange server 2016. Most users work fine. Some users i needed to manually recreate the email account since autodiscover would not work for them. I tested Autodiscover from outlook on those users and this is what I get:
local autodiscover failed 0x8004010f

The only thing I could find was relating to some delegate flag or a registry that needs to be deleted. I checked and these users do not have that delegate flag and the registry key does not exist.
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Question by:WiddleAvi
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Expert Comment

by:Dan Lutey
ID: 41805861
Check and make sure they are pulling from the correct DNS server. Also try ipconfig /flushdns.

Also make sure your autodiscover is correctly set on the DNS server.
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Expert Comment

by:Todd Nelson
ID: 41805864
Try running one of the resolutions from this article ...  https://support.microsoft.com/en-us/kb/2785498

Let us know.
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Author Comment

by:WiddleAvi
ID: 41806818
Todd - Those registry keys do not exist on that computer.

Dan - I tried to flush dns but no luck.

I think it may be a profile issue. On that computer I logged in as a different user and it worked fine (To clarify, user A is having the issue. I logged in as user B on that same computer but added Users A email account without any issues). What in someone's profile would cause autodiscover to not work ?
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Accepted Solution

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WiddleAvi earned 0 total points
ID: 41807359
I followed the steps for Method 1 for end user to fix the issue

https://www.howto-outlook.com/howto/autodiscoverconfiguration.htm
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Author Closing Comment

by:WiddleAvi
ID: 41814581
Found answer on my own that fixed it
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