troubleshooting Question

Windows 2012 Essentials - change of router

Avatar of SJH
SJHFlag for United Kingdom of Great Britain and Northern Ireland asked on
DNSRoutersWindows Server 2012Networking
23 Comments1 Solution319 ViewsLast Modified:
Hi There

We have just change ISP and also changed the router we are using. The new router has the same internal IP address and subnet mask as the old one.  With the change of ISP we have a different external IP address.

Everything is working fine, clients can access the internet no problem - however I cannot browse the internet from the server. I can ping a domain name from the server and it works returning the corresponding IP address, but cannot browse the web.

This is causing me a problem as I have a couple of applications which send emails automatically to customers but these are failing as the server seems unable to access the internet.

Where do I start please?
Brian B
EE Topic Advisor, Independent Technology Professional

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