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outlook 2016 not working well with exchange 2010

Posted on 2016-09-20
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Last Modified: 2016-09-20
I have exchange 2010 running on server 2008R2. Pcs are Windows 7 Pro 64bit with Microsoft office 2016. I have noticed that the outlook 2016 takes a long time to connect to the exchange 2010 server. It says, trying to connect and then it does connect after almost one minute. Also the auto archive feature is not working, it goes through the process is says it is archiving but nothing is moved.
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Question by:wyn66
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Expert Comment

by:Todd Nelson
ID: 41806702
What version of Exchange 2010 is installed ... service pack and update rollup?

https://oddytee.wordpress.com/2014/08/27/exchange-2010-product-version-numbers/

If not at least Exchange 2010 SP3 and UR14 or UR15, I recommend updating the server and checking the connection latency again.
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Author Comment

by:wyn66
ID: 41806779
Exchange Server 2010 RTM, UR5 I think
Manager says version 14.00.0722.00
shell says 14.00.0726.000

can I just update to SP3 UR15 or do I need to upgrade to another SP first
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Accepted Solution

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Todd Nelson earned 500 total points
ID: 41806801
You will need update to Exchange 2010 SP3 first.  I recommend a restart after that.

Then you will install UR15 for Exchange 2010 SP3.  Again, I recommend a restart.

You do not need to step from RTM to SP1 to SP2 to SP3; not do you need to go through every UR.  Both are cumulative.
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Author Comment

by:wyn66
ID: 41807367
Thank Todd,
I will do this and see if it resolves the issue
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Author Comment

by:wyn66
ID: 41807797
Todd I noticed the connection speed problem was resolved when I did the prerequisites and loaded the 2010 office filter packs. But I went ahead and did the upgrade to SP3 and it seems to work great I will go ahead and do the UR 15 thank you so much for your help.. 100%
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Author Closing Comment

by:wyn66
ID: 41807798
Perfect resolution everything works great.
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Expert Comment

by:Todd Nelson
ID: 41807801
Awesome!  Good find and thanks for sharing your resolution.
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