We help IT Professionals succeed at work.
Get Started

Unable to install OneDrive for Business

834 Views
Last Modified: 2016-10-18
One of my clients needs to use One Drive for Business.  They have an Office 365 subscription that includes a mailbox and SharePoint, but they have a retail version of Office 2016 Home and Business installed.  Logging on to the Microsoft online portal as the user, I can select to install desktop apps, One Drive for Business is shown but when I try to install it, it tells me a newer version of Office is installed and to uninstall Office first.   I found an installation package linked to a Microsoft KB article which is meant to help, but when I run that, it tells me Office 2013 is installed and requires a later version of Office!  Another client at the same office has the same set-up, yet One Drive for Business installed without a glitch.

I have tried: running a full repair of Office, running the Office removal tool, manually attempting to remove any possible trace of Office 2013 (difficult as the computer has never had Office 2013 installed), then did a full re-install of Office 2016.  The problem remains.  One installer says the Office version is too new, the other says I am using Office 2013.

Going round in circles here.......

TIA

Glen
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE