Unable to install OneDrive for Business

One of my clients needs to use One Drive for Business. They have an Office 365 subscription that includes a mailbox and SharePoint, but they have a retail version of Office 2016 Home and Business installed. Logging on to the Microsoft online portal as the user, I can select to install desktop apps, One Drive for Business is shown but when I try to install it, it tells me a newer version of Office is installed and to uninstall Office first. I found an installation package linked to a Microsoft KB article which is meant to help, but when I run that, it tells me Office 2013 is installed and requires a later version of Office! Another client at the same office has the same set-up, yet One Drive for Business installed without a glitch.

I have tried: running a full repair of Office, running the Office removal tool, manually attempting to remove any possible trace of Office 2013 (difficult as the computer has never had Office 2013 installed), then did a full re-install of Office 2016. The problem remains. One installer says the Office version is too new, the other says I am using Office 2013.

Going round in circles here.......

TIA

Glen

Microsoft OfficeMicrosoft 365Microsoft SharePoint

Last Comment

Glen Mansbridge

8/22/2022 - Mon

pgm554

9/20/2016

What's the OS?
W10 has the latest client piece.

7 and 8

https://onedrive.live.com/about/en-us/download/

Glen Mansbridge

9/20/2016

ASKER

Hello pgm554

Thanks for your quick response, The computer is indeed running Windows 10.

I will try the link you have given and let you know how I get on!

Thanks

Glen

Glen Mansbridge

9/20/2016

ASKER

Hello Pgm554

The computer is actually running Windows 7, not Windows 10 as originally stated.

So, your link did install One Drive but only connects to the users personal One Drive. If I log the user onto the portal, go to the Documents for SharePoint site they need to use, and choose to Sync, a web page is displayed, prompting me to download the correct version of One Drive for Business. If I download and install the software from the link provided, I'm back to the "You are using a newer version of Office" message.

Darn, it was looking hopeful there for a while!

Thanks

Glen

Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!

James Murphy

Vasil Michev (MVP)

9/20/2016

Try the Next-gen OneDrive client: https://support.office.com/en-gb/article/Get-started-with-the-OneDrive-for-Business-Next-Generation-Sync-Client-in-Windows-615391c4-2bd3-4aae-a42a-858262e42a49?ui=en-US&rs=en-GB&ad=GB

ASKER CERTIFIED SOLUTION

Glen Mansbridge

9/22/2016

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

GET A PERSONALIZED SOLUTION

Ask your own question & get feedback from real experts

Find out why thousands trust the EE community with their toughest problems.

Glen Mansbridge

10/18/2016

ASKER

No of the solutions suggested resolved the issue. In the end, my client has decided to live with the problem rather than invest any more resources trying to fix.