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Unable to install OneDrive for Business

Posted on 2016-09-20
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Last Modified: 2016-10-18
One of my clients needs to use One Drive for Business.  They have an Office 365 subscription that includes a mailbox and SharePoint, but they have a retail version of Office 2016 Home and Business installed.  Logging on to the Microsoft online portal as the user, I can select to install desktop apps, One Drive for Business is shown but when I try to install it, it tells me a newer version of Office is installed and to uninstall Office first.   I found an installation package linked to a Microsoft KB article which is meant to help, but when I run that, it tells me Office 2013 is installed and requires a later version of Office!  Another client at the same office has the same set-up, yet One Drive for Business installed without a glitch.

I have tried: running a full repair of Office, running the Office removal tool, manually attempting to remove any possible trace of Office 2013 (difficult as the computer has never had Office 2013 installed), then did a full re-install of Office 2016.  The problem remains.  One installer says the Office version is too new, the other says I am using Office 2013.

Going round in circles here.......

TIA

Glen
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Question by:Glen_TTL
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Expert Comment

by:pgm554
ID: 41807005
What's the OS?
W10 has the latest client piece.

7 and 8

https://onedrive.live.com/about/en-us/download/
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Author Comment

by:Glen_TTL
ID: 41807033
Hello pgm554

Thanks for your quick response,  The computer is indeed running Windows 10.

I will try the link you have given and let you know how I get on!

Thanks

Glen
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Author Comment

by:Glen_TTL
ID: 41807169
Hello Pgm554

The computer is actually running Windows 7, not Windows 10 as originally stated.

So, your link did install One Drive but only connects to the users personal One Drive.  If I log the user onto the portal, go to the Documents for SharePoint site they need to use, and choose to Sync, a web page is displayed, prompting me to download the correct version of One Drive for Business.  If I download and install the software from the link provided, I'm back to the "You are using a newer version of Office" message.

Darn, it was looking hopeful there for a while!

Thanks

Glen
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Expert Comment

by:Vasil Michev (MVP)
ID: 41807609
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Accepted Solution

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Glen_TTL earned 0 total points
ID: 41810653
Hello Vasil

Thanks for your response.  I believe the link you sent me will download the product that is already installed: Version 2016 (Build 17.3.6517.0809).

This is running but only gives access to the users own OneDrive area, not the site that has been shared to allow several users to share documents.  

If I log onto the MS portal as the user, select the shared site, select Documents and click the Sync button, I am directed to this KB article: https://support.microsoft.com/en-gb/kb/2903984.  

Following the instructions I then get to this KB article: https://support.microsoft.com/en-gb/kb/3175950, which downloads Installonedriveforbusiness.  

When I run this tool it tells me that I have Office 2013 installed and that needs Office 2016.  This is odd as I have Microsoft Office Home and Business 2016 installed.

So, OneDrive is running but only showing the "personal" OneDrive area for the user (which does not contain any files) and attempting to synchronise the shared site sends me round in a circle!

Thanks

Glen
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Author Closing Comment

by:Glen_TTL
ID: 41847950
No of the solutions suggested resolved the issue.  In the end, my client has decided to live with the problem rather than invest any more resources trying to fix.
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