Unable to install OneDrive for Business

One of my clients needs to use One Drive for Business.  They have an Office 365 subscription that includes a mailbox and SharePoint, but they have a retail version of Office 2016 Home and Business installed.  Logging on to the Microsoft online portal as the user, I can select to install desktop apps, One Drive for Business is shown but when I try to install it, it tells me a newer version of Office is installed and to uninstall Office first.   I found an installation package linked to a Microsoft KB article which is meant to help, but when I run that, it tells me Office 2013 is installed and requires a later version of Office!  Another client at the same office has the same set-up, yet One Drive for Business installed without a glitch.

I have tried: running a full repair of Office, running the Office removal tool, manually attempting to remove any possible trace of Office 2013 (difficult as the computer has never had Office 2013 installed), then did a full re-install of Office 2016.  The problem remains.  One installer says the Office version is too new, the other says I am using Office 2013.

Going round in circles here.......

TIA

Glen
Glen_TTLAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

pgm554Commented:
What's the OS?
W10 has the latest client piece.

7 and 8

https://onedrive.live.com/about/en-us/download/
0
Glen_TTLAuthor Commented:
Hello pgm554

Thanks for your quick response,  The computer is indeed running Windows 10.

I will try the link you have given and let you know how I get on!

Thanks

Glen
0
Glen_TTLAuthor Commented:
Hello Pgm554

The computer is actually running Windows 7, not Windows 10 as originally stated.

So, your link did install One Drive but only connects to the users personal One Drive.  If I log the user onto the portal, go to the Documents for SharePoint site they need to use, and choose to Sync, a web page is displayed, prompting me to download the correct version of One Drive for Business.  If I download and install the software from the link provided, I'm back to the "You are using a newer version of Office" message.

Darn, it was looking hopeful there for a while!

Thanks

Glen
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Glen_TTLAuthor Commented:
Hello Vasil

Thanks for your response.  I believe the link you sent me will download the product that is already installed: Version 2016 (Build 17.3.6517.0809).

This is running but only gives access to the users own OneDrive area, not the site that has been shared to allow several users to share documents.  

If I log onto the MS portal as the user, select the shared site, select Documents and click the Sync button, I am directed to this KB article: https://support.microsoft.com/en-gb/kb/2903984.  

Following the instructions I then get to this KB article: https://support.microsoft.com/en-gb/kb/3175950, which downloads Installonedriveforbusiness.  

When I run this tool it tells me that I have Office 2013 installed and that needs Office 2016.  This is odd as I have Microsoft Office Home and Business 2016 installed.

So, OneDrive is running but only showing the "personal" OneDrive area for the user (which does not contain any files) and attempting to synchronise the shared site sends me round in a circle!

Thanks

Glen
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Glen_TTLAuthor Commented:
No of the solutions suggested resolved the issue.  In the end, my client has decided to live with the problem rather than invest any more resources trying to fix.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.