troubleshooting Question

Unable to install OneDrive for Business

Avatar of Glen_TTL
Glen_TTL asked on
Microsoft OfficeMicrosoft 365Microsoft SharePoint
6 Comments1 Solution837 ViewsLast Modified:
One of my clients needs to use One Drive for Business.  They have an Office 365 subscription that includes a mailbox and SharePoint, but they have a retail version of Office 2016 Home and Business installed.  Logging on to the Microsoft online portal as the user, I can select to install desktop apps, One Drive for Business is shown but when I try to install it, it tells me a newer version of Office is installed and to uninstall Office first.   I found an installation package linked to a Microsoft KB article which is meant to help, but when I run that, it tells me Office 2013 is installed and requires a later version of Office!  Another client at the same office has the same set-up, yet One Drive for Business installed without a glitch.

I have tried: running a full repair of Office, running the Office removal tool, manually attempting to remove any possible trace of Office 2013 (difficult as the computer has never had Office 2013 installed), then did a full re-install of Office 2016.  The problem remains.  One installer says the Office version is too new, the other says I am using Office 2013.

Going round in circles here.......

TIA

Glen
ASKER CERTIFIED SOLUTION
Glen_TTL

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros