Member_2_6519828
asked on
Windows 10 and Office 10 upgrade error on reboot OS not found
So my wife has an ACER aspire v5-571. She successfully upgraded to Windows 10 and was working for a few weeks but then she tried to use office 10 and it told her she needed a key or she would have the 30 day free trial. Well she owns office so she says she followed the steps to get the key imported so she can use the office function cleanly. She rebooted her laptop and bam Operating System not found error came up.
I will tell you she doesn't login or use her laptop that often so when she does use it she usually has to get updates from McAfee and then reboot which happened this time as well.
Any idea why if she was successfully using windows 10 for a few weeks and then upgraded her office and her McAfee that all of a sudden her OS is gone?
I was thinking that maybe their is or was a latent worm that was set off with the upgrade to office 10 but it just puzzles me that only the upgrade would wipe it like that.
Also, the splash screen doesn't even show up for ACER. The second you power on then the Operating System not found error comes up.
Thanks and let me know if you need anymore.
I will tell you she doesn't login or use her laptop that often so when she does use it she usually has to get updates from McAfee and then reboot which happened this time as well.
Any idea why if she was successfully using windows 10 for a few weeks and then upgraded her office and her McAfee that all of a sudden her OS is gone?
I was thinking that maybe their is or was a latent worm that was set off with the upgrade to office 10 but it just puzzles me that only the upgrade would wipe it like that.
Also, the splash screen doesn't even show up for ACER. The second you power on then the Operating System not found error comes up.
Thanks and let me know if you need anymore.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Possibly but my wife would never tell me. LOL. We do have cats and dogs so at any point it could have been knocked off her desk. I am just happy it is back. I was not looking forward to spending a couple thousand dollars trying to retrieve the information off of it. This has now convinced my wife to use the backup drive so we don't have to go through this again.
Thank you all for all your help
Thank you all for all your help
if no more help is needed - don't forget to close this Q
ASKER
Ross