we are switching from xenapp 6 to xenapp 78 server.
on Xenapp 6 we were sharing published desktop and admins were using microsft RDP manager within citrix to shadow users. in RDP manager we can see all open session, with user login time, idle time and shadow any session with full keyboard and mouse control.
while on Xenapp 78 we also published desktop and use storefront server and netscaler to connect.
However, we can only see the option of using citrix director to shadow user session and with it there is no keyboard or mouse control?
how do I get same functionality I had with Xepapp 6 and prior versions of citrix?
both VDA and Storefront are installed on windows 2012 R2 STD