Link to home
Start Free TrialLog in
Avatar of Padraig O'Dea
Padraig O'Dea

asked on

Microsoft Outlook - "Rebranding" an Email

Hi folks,

I'll try to keep this simple.  The question is essentially about branding and corporate image.

1. I am a systems consultant for a "call centre" that processes bookings for hotel rooms.  (e.g. double room for 3 nights in "The Ritz").

2. There is another "service provider" who will provide me with all the complex functionality that I need to process bookings.  This will save me from "re-inventing the wheel".  It means that I do NOT need to develop a full "booking" engine to process hotel bookings.

3. PROBLEM : If I use this provider then the GUEST in the hotel will get an email from the "provider" confirming their booking.  This is FATAL! This email MUST come from my "call centre" and NOT from the provider.

4. QUESTION: Suppose I got the provider to send the emails to the call centre.   Is it possible to configure outlook to FORWARD the email to the guest.   Outlook would need to do the following automatically:

a. Transfer the first line of the email (which could hold the hotel guests email address) into the "To:" section of the email
b. Then remove that first line from the body of the address
c. Ideally put a logo of the "call centre" on the top of the email body.
d. Then send the email to the customer.

Basically, all that is happening is that an email is being forwarded to an address that is held in the first line of the email.
Avatar of Anastasia D. Gavanas
Anastasia D. Gavanas
Flag of Greece image

You can create a RULE in outlook to do all that
The logo could be the stationary you use for such mail
ASKER CERTIFIED SOLUTION
Avatar of Amit
Amit
Flag of India image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Padraig O'Dea
Padraig O'Dea

ASKER

Thanks!
I know this has already been closed, but just wanted to add the solution may not work. Many email servers will reject a message if it says it is from one place, but it sen from another. In other words there will be extra steps. Just FYI. Feel free to ask another question if you need more help on setting that up.