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There are more items in this folder on the server. Click here to view more on Microsoft Exchange Server

Posted on 2016-09-21
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Last Modified: 2016-10-09
Have a user that is experiencing the following in Outlook 2013 on a SBS 2011 system.

The message I received is as follows.

The message I was talking about that appears on my emails came back this morning. I opened my emails there were a few new items in there which I deleted, see screenshot 3 Then my inbox displayed screenshot 1 which revealed the extra message shown on screenshot 2.  
it is not always a spam message that gets hidden.


Could it be related to the cached exchange mode. This is set at the default setting which is 12 months

Thanks
screenshot-3.JPG
screenshot-1.JPG
screenshot-2.JPG
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Question by:floyd197
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LVL 42

Expert Comment

by:Amit
ID: 41808660
Please check via OWA, if you see same result. Then someone restored the data. If not, then it could be caching issue.
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Author Comment

by:floyd197
ID: 41808745
Nobody would have restored the Data. The caching is set to the default setting 12 Months
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Author Comment

by:floyd197
ID: 41810377
is it worth setting the caching to all.

Thanks
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LVL 42

Expert Comment

by:Amit
ID: 41810611
Caching will help to open email faster. Also reduces load on Exchange server. Better you recreate the profile again, by moving old OST file and create new OST file. Sometimes, OST tend to get corrupt and you will see such behavior.
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Author Comment

by:floyd197
ID: 41826203
How would be the best way to do this. Rename the old ost and would outlook recreate it.

Thanks
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Accepted Solution

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Amit earned 500 total points
ID: 41826414
Yes, rename the old pst and let outlook create new one again.
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