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Gateway - W340UA

Posted on 2016-09-21
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Last Modified: 2016-10-11
I have been given one of the above computers, but I cannot get into it because I do not have a password. Any ideas how I can get over this.
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Question by:Peter Masters
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by:Amit
Amit earned 250 total points (awarded by participants)
ID: 41808863
Without password, there is no other option to login to system. If it is part of domain, try to reset the password or use account, which have admin access to system. For workgroup, you need ID with admin rights.
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rindi earned 250 total points (awarded by participants)
ID: 41808968
What type of password are you talking about? BIOS or HD password (before the OS even starts up), or the Password to logon to the OS? And what does outlook and exchange have to do with this?

To reset BIOS passwords, you either need to know it so you can get into the BIOS and change it, or you need to get in touch with the PC manufacturer and provide proof of ownership. They will then help you to get those passwords reset. So if you don't know those passwords, or you don't have proof of ownership, you can use the laptop as a door stopper or paper weight, or as decoration.

With an HD password, not even the manufacturer can help. the only option then is to either know the current password, then you can change it from within the BIOS, or use try and error and you might end up with the correct password in a couple of years. But of course you can always get a new disk...

So if it is either of the above, I suggest you first get in touch with the previous owner, he should know the passwords and give them to you.

If it is the OS login password, then I suggest you just do a factory restore of the OS from it's recovery partition. That should have been done in any case before a PC changed owners. You can then setup a new password.
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Expert Comment

by:Peter Masters
ID: 41809717
Thanks for the replys,does not look very good!  A bit more info. - the password I need is the HDD user password, which is the first thing that comes on the screen when "firing up" The previous owner was my partners father, now deceised! We would like to get into it, for photos & family history. Would manufactures be able to help with this?
Regards Peter Masters
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LVL 88

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by:rindi
ID: 41809749
If it really is the HD password, the disk is nothing more than a brick. Nothing you can do except try different passwords.

I would look for his backup media and check if you can restore the files from there. If you can't find those media, or he didn't backup, maybe you can guess his password. Maybe he used something that was easy for him to remember, like his child's birthday or something like that.
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Expert Comment

by:nobus
ID: 41810106
test with another disk drive, and install an os on it; otherwise, you'll have to ask his relatives for the password
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by:Amit
ID: 41838073
We both stated without password system cannot be accessed.
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