I have a client who is getting this message, seemingly out of the blue -
Ah, Snap! Google Chrome - your profile could not be opened correctly. Some features may be unavailable. Please check that the profile exits and you have permission to read and write its contents.
I checked and MBAM had found some PUPs and Trojans earlier this year. Current scans of MBAM are clean. So I did my typical scans. SUPERAntiSpyware (found adware cookies-expected), AdwCleaner (found remnants) , JRT (found remnants), Hitman Pro (found nothing). Ran CCleaner. Uninstalled and re-installed Chrome and still got the error message.
I did extensive search on the issue and did this-
- Ran sfc /scannow - no integrity violations
- Go to google chrome property , go to compatibility Tab and check "run this program in compatibility mode" select win 8 - still did not work
- Created a new browser user profile following Google instructions - Exit Google Chrome completely. Enter the keyboard shortcut Windows key +E to open Windows Explorer. In the Windows Explorer window that appears enter the following in the address bar. Windows Vista/ Windows 7/ Windows 8/ Windows 10: %LOCALAPPDATA%\Google\Chrome\User Data\ Locate the folder called "Default" in the directory window that opens and rename it as "Backup default." Try opening Google Chrome again. A new "Default" folder is automatically created as you start using the browser. Chrome opened once then stopped working again within minutes
- AVG Toolbar is list as an issue - No toolbar and checked here for remnants - avgtpx64.sys in windows/system32/drivers - not there
- Did a complete removal of Chrome following this instructions - 1. a) First uninstall Google Chrome using the 'uninstall' button in your software panel, b) And if you see "Google update" uninstall that also; 2. Then restart your computer 3. Go to this folder location If you use Windows7, 8: %LOCALAPPDATA%\Google and delete the folder Chrome, C:\Program Files (x86)\Google\ and delete the folder Chrome, C:\users\YOURNAME\appData\local\temp and delete all the files in this folder; 4. Restart your computer again. (some files are removed if they restart Windows, because Windows is using the files now) 5. Now install Google Chrome - Did not work
- Used Google Chrome's Clean up tool - found no issues
- I turned off Avast's shields - no luck
- I stopped running CCleaner as someone suggested that as an issue which I have never experienced - no luck
- Attempted to start in Safe Mode - I am working remotely with GoToAssist. I never was reconnected. His computer could not access the internet and he could not open Word or Excel. I had him restart his computer and everything worked except for Chrome.
I am at a loss...my concern is that something else is going on. He is using Windows 10 64bit. His Internet security is Avast Premier.
Where do I go from here? Thanks,