Improve company productivity with a Business Account.Sign Up

x
?
Solved

Sudden printer install problems

Posted on 2016-09-21
6
Medium Priority
?
96 Views
Last Modified: 2016-09-21
User laptops - Windows 7 Ent 64bit

2 DC's Windows 2008r2

Printer server - Windows Server 2012

Several students coming to me with laptops that will not install any printers.

Errors include 0x0000001c and 0x000003eb

Even when I log in as local or Domain admin to their laptop I still get the errors.

Can't grab onto what is going on.  Tried several answers found while searching but nothing is working
0
Comment
Question by:ejcrist
  • 3
  • 3
6 Comments
 
LVL 102

Expert Comment

by:John
ID: 41809191
Not enough information to say much.

1. The drivers on the newer server may have been updated and not the same as earlier drivers.

2. Students regularly do silly things with computers to be "cool" so check them for viruses and malware.

Try installing the Windows 7 driver for a printer and then attaching it to the server.
Try also mapping the printer by IP address.
0
 

Author Comment

by:ejcrist
ID: 41809194
So I grabbed another server and installed and shared 2 printers.  A student with previous problems installing from the original server, connected and installed just fine from the new server.  But what is up with the original server??  Nothing in the event viewer is showing me a problem.
0
 
LVL 102

Accepted Solution

by:
John earned 2000 total points
ID: 41809198
Something apparently went wrong with the drivers. Try uninstalling and then reinstalling the printers on the problem server.
0
Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

 

Author Comment

by:ejcrist
ID: 41809235
Ok. Deleted a printer from the problem server and re-installed/shared it.  Will test this.  But the driver used during the problem, and on the new test server, are the same drivers. Thanks....will return....
0
 

Author Closing Comment

by:ejcrist
ID: 41809598
Something went wrong alright....the print server just died!  Setting up a new print server and it's working fine.
0
 
LVL 102

Expert Comment

by:John
ID: 41809600
Wow!.  Thanks for the update. The process of "dying" is what wrecked the drivers. I am happy you got everything going.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This article shows how to get a list of available printers for display in a drop-down list, and then to use the selected printer to print an Access report or a Word document filled with Access data, using different syntax as needed for working with …
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

584 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question