Solved

Sudden printer install problems

Posted on 2016-09-21
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Last Modified: 2016-09-21
User laptops - Windows 7 Ent 64bit

2 DC's Windows 2008r2

Printer server - Windows Server 2012

Several students coming to me with laptops that will not install any printers.

Errors include 0x0000001c and 0x000003eb

Even when I log in as local or Domain admin to their laptop I still get the errors.

Can't grab onto what is going on.  Tried several answers found while searching but nothing is working
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Question by:ejcrist
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Expert Comment

by:John Hurst
ID: 41809191
Not enough information to say much.

1. The drivers on the newer server may have been updated and not the same as earlier drivers.

2. Students regularly do silly things with computers to be "cool" so check them for viruses and malware.

Try installing the Windows 7 driver for a printer and then attaching it to the server.
Try also mapping the printer by IP address.
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Author Comment

by:ejcrist
ID: 41809194
So I grabbed another server and installed and shared 2 printers.  A student with previous problems installing from the original server, connected and installed just fine from the new server.  But what is up with the original server??  Nothing in the event viewer is showing me a problem.
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Accepted Solution

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John Hurst earned 500 total points
ID: 41809198
Something apparently went wrong with the drivers. Try uninstalling and then reinstalling the printers on the problem server.
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Author Comment

by:ejcrist
ID: 41809235
Ok. Deleted a printer from the problem server and re-installed/shared it.  Will test this.  But the driver used during the problem, and on the new test server, are the same drivers. Thanks....will return....
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Author Closing Comment

by:ejcrist
ID: 41809598
Something went wrong alright....the print server just died!  Setting up a new print server and it's working fine.
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LVL 94

Expert Comment

by:John Hurst
ID: 41809600
Wow!.  Thanks for the update. The process of "dying" is what wrecked the drivers. I am happy you got everything going.
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