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Restore win 10 dell PC

Posted on 2016-09-21
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Do win 10 dells have a remote partition that I can envoke ?

Thanks
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Question by:feck1
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by:dbrunton
dbrunton earned 125 total points (awarded by participants)
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Do you mean a recovery partition?

See http://www.dell.com/support/Article/nz/en/nzbsdt1/SLN297920/EN on how to do this if your Dell has one.
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by:John Hurst
ID: 41809392
Does the machine start at all?  If so, you can repair / reinstall Windows 10 with the Media Creation Link.
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by:feck1
ID: 41809420
Machine starts fine

Has a heavy virus
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John Hurst earned 125 total points (awarded by participants)
ID: 41809427
Run your Anti Virus followed by Malwarebytes to see if you can clean it up.  Then I would be inclined to reinstall Windows. Two ways:

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update.

1. Then select Keep Everything.  OR, more preferably, back up completely, then

2.  Keep Nothing. Keep Nothing is very close to a clean install.
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by:feck1
ID: 41809435
Nothing needed / no data


I think I will opt for a fell factory reinstall
If there is one
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by:John Hurst
ID: 41809443
The Keep Nothing from the Media Creation Link is a fresh install.

Otherwise, contact Dell for media or use the Recovery partition (link above from DBrunton).
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by:Perarduaadastra
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Be aware that if you make a DVD disc using the MS media creation link, or indeed Dell's own Windows 10 download (you need the machine's service tag to access the latter) you may well find that a lot of drivers are missing at first. To make your life easier, make sure you have at least the NIC drivers available on a USB drive or a CD/DVD. Once you've installed these, the other missing drivers will update because the computer will then be able to connect to the internet.
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by:nobus
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i also would do a fresh install - but if you suppose a heavy virus, maybe best to clean the drive completely with DBAN first : http://www.dban.org/
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