Restore win 10 dell PC

Do win 10 dells have a remote partition that I can envoke ?

Thanks
feck1Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
Run your Anti Virus followed by Malwarebytes to see if you can clean it up.  Then I would be inclined to reinstall Windows. Two ways:

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update.

1. Then select Keep Everything.  OR, more preferably, back up completely, then

2.  Keep Nothing. Keep Nothing is very close to a clean install.
0
 
dbruntonConnect With a Mentor Commented:
Do you mean a recovery partition?

See http://www.dell.com/support/Article/nz/en/nzbsdt1/SLN297920/EN on how to do this if your Dell has one.
0
 
JohnBusiness Consultant (Owner)Commented:
Does the machine start at all?  If so, you can repair / reinstall Windows 10 with the Media Creation Link.
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
feck1Author Commented:
Machine starts fine

Has a heavy virus
0
 
feck1Author Commented:
Nothing needed / no data


I think I will opt for a fell factory reinstall
If there is one
0
 
JohnBusiness Consultant (Owner)Commented:
The Keep Nothing from the Media Creation Link is a fresh install.

Otherwise, contact Dell for media or use the Recovery partition (link above from DBrunton).
0
 
PerarduaadastraConnect With a Mentor Commented:
Be aware that if you make a DVD disc using the MS media creation link, or indeed Dell's own Windows 10 download (you need the machine's service tag to access the latter) you may well find that a lot of drivers are missing at first. To make your life easier, make sure you have at least the NIC drivers available on a USB drive or a CD/DVD. Once you've installed these, the other missing drivers will update because the computer will then be able to connect to the internet.
0
 
nobusConnect With a Mentor Commented:
i also would do a fresh install - but if you suppose a heavy virus, maybe best to clean the drive completely with DBAN first : http://www.dban.org/
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.