Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Restore win 10 dell PC

Posted on 2016-09-21
9
Medium Priority
?
38 Views
Last Modified: 2016-11-22
Do win 10 dells have a remote partition that I can envoke ?

Thanks
0
Comment
Question by:feck1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 49

Assisted Solution

by:dbrunton
dbrunton earned 500 total points (awarded by participants)
ID: 41809388
Do you mean a recovery partition?

See http://www.dell.com/support/Article/nz/en/nzbsdt1/SLN297920/EN on how to do this if your Dell has one.
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 41809392
Does the machine start at all?  If so, you can repair / reinstall Windows 10 with the Media Creation Link.
0
 

Author Comment

by:feck1
ID: 41809420
Machine starts fine

Has a heavy virus
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 98

Accepted Solution

by:
John Hurst earned 500 total points (awarded by participants)
ID: 41809427
Run your Anti Virus followed by Malwarebytes to see if you can clean it up.  Then I would be inclined to reinstall Windows. Two ways:

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update.

1. Then select Keep Everything.  OR, more preferably, back up completely, then

2.  Keep Nothing. Keep Nothing is very close to a clean install.
0
 

Author Comment

by:feck1
ID: 41809435
Nothing needed / no data


I think I will opt for a fell factory reinstall
If there is one
0
 
LVL 98

Expert Comment

by:John Hurst
ID: 41809443
The Keep Nothing from the Media Creation Link is a fresh install.

Otherwise, contact Dell for media or use the Recovery partition (link above from DBrunton).
0
 
LVL 15

Assisted Solution

by:Perarduaadastra
Perarduaadastra earned 500 total points (awarded by participants)
ID: 41809782
Be aware that if you make a DVD disc using the MS media creation link, or indeed Dell's own Windows 10 download (you need the machine's service tag to access the latter) you may well find that a lot of drivers are missing at first. To make your life easier, make sure you have at least the NIC drivers available on a USB drive or a CD/DVD. Once you've installed these, the other missing drivers will update because the computer will then be able to connect to the internet.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 500 total points (awarded by participants)
ID: 41810117
i also would do a fresh install - but if you suppose a heavy virus, maybe best to clean the drive completely with DBAN first : http://www.dban.org/
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Nano Server Image Builder helps you create a custom Nano Server image and bootable USB media with the aid of a graphical interface. Based on the inputs you provide, it generates images for deployment and creates reusable PowerShell scripts that …
Create a Windows 10 custom Image with custom task bar and custom start menu using XML for deployment.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question