troubleshooting Question

Excel 2010: Randomly files get reverted to older versions.

Avatar of SeeDk
SeeDk asked on
Microsoft ExcelMicrosoft Office
9 Comments6 Solutions837 ViewsLast Modified:
This issue is limited to one user.
I have already run several repairs on Excel and even set up a new computer.
Still the problem happens.
Every couple of months, an Excel file which she is working on will get reverted to a version of one or two modifications ago.

Checking event viewer logs and file server logs show nobody else modifying the file other than the user.
The issue is very simliar to this: http://www.tek-tips.com/viewthread.cfm?qid=1033561
which was never resolved.

I'm inclined to think this is a user-caused issue. It is happening to no one else.
So I guess my question is both technical and non-technical.

On the technical side, is there anything else I can check which could be causing this? Maybe Excel is caching older version which, for some reason, then overwrite the new version?

On the non-technical side, what best practices can I show the user so, if the problem is being caused by something they're doing, it will stop occurring?
ASKER CERTIFIED SOLUTION
Danny Child
IT Manager

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 6 Answers and 9 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 6 Answers and 9 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros