Solved

Citrix and Internet Explorer Problem

Posted on 2016-09-21
3
77 Views
Last Modified: 2016-09-22
I have a Windows 7 workstation that is displaying a " An error occurred please try again later ( Playback ID: Soloytbisikn15f) "
When attempting to run Youtube video's. On a Citrix server only.
1.Sometime pressing F5 works to display a video but then it immedately cuts out with the error in IE 11.
2. I can access only a few non youtube video's, most doe not work .
3. This happens even when using the admin account.

How can I display youtubes video;s ??

Thanks
0
Comment
Question by:jdmailny
3 Comments
 
LVL 23

Accepted Solution

by:
Erik Bjers earned 500 total points
ID: 41809993
My guess is something is out of date or not installed on your citrix server

First test directly from the citrix server and see if these play

Second update; drivers, browser, flash player

See if that helps
0
 
LVL 70

Expert Comment

by:Merete
ID: 41810067
How can I display youtubes video;s ??<< youtube uses html5 player in IE web browsers with flash, if your internet explorer is not the latest version could be part of the problem.
known issue with 2008R2 and IE that h.264 content (=html5) is not working. you need to install this hotfix
quote>
CAUSE
This problem occurs because the Desktop Experience feature in Windows Server 2008 R2 does not include decoders for the H.264 and AAC formats.
RESOLUTION
To resolve this problem, install the Desktop Experience Decoder Update for Windows Server 2008 R2. This update adds the H.264 and AAC decoders to enable playback of these formats.
https://support.microsoft.com/en-us/kb/2483177

Try playing them using Chrome it has an inbuilt pepper flash and is automatically up to date
https://www.google.com.au/chrome/browser/desktop/
0
 

Author Closing Comment

by:jdmailny
ID: 41811822
This solution should work with updating the Flash Player.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
Citrix XenDesktop 7.6 Citrix Policies Graphics
Viewers will learn how to turn a Live Set into a compressed Live Pack file, and how to install Live Packs. Make: File > Collect All And Save: File > Manage Files: Click Manage Project: Click Create Pack: Select save location: Install: Doub…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now