Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.
Course Of The Month
3 days, 21 hours left to enrollBecome a Premium Member and unlock a new, free course in leading technologies each month.
Solved
Unable to open other user folder in Outlook 2016
Posted on 2016-09-22
Hi -
I have an issue with giving access to client A's Inbox (not full mailbox) from client B - They both have Outlook 2013. Client B has full editor permissions on the inbox of client A. The error that comes up when i select OPEN Other User's folder is : " Cannot Display the folder. The inbox folder cannot be found."
They are both running on Office 365. I did not enable full mailbox permissions via the Exchange Admin web portal because i don't want Client A to see Client B's contacts, i just want to give them access to the Inbox.
Any suggestions would be helpful.
Thanks
D
I have an issue with giving access to client A's Inbox (not full mailbox) from client B - They both have Outlook 2013. Client B has full editor permissions on the inbox of client A. The error that comes up when i select OPEN Other User's folder is : " Cannot Display the folder. The inbox folder cannot be found."
They are both running on Office 365. I did not enable full mailbox permissions via the Exchange Admin web portal because i don't want Client A to see Client B's contacts, i just want to give them access to the Inbox.
Any suggestions would be helpful.
Thanks
D
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
4
-
3
2- +1
10 Comments
Active today
Did you grant permissions on the root folder ("Top of information store")? You need to give them at least Folder Visible rights.
Active today
Ask Client A to verify your permissions on the top level of that mailbox. After setting that permissions, restart Outlook on your computer and try to open the mailbox again.
Active today
Hello Dominic Rouvier,
The above query is already being solved. You can find the solution from the below link:
https://www.experts-exchan
The above query is already being solved. You can find the solution from the below link:
https://www.experts-exchan
Active today
Hi All - thanks for this - have got a step further and now able to see the mailbox!
My next question is how can i have the inbox permanently pinned and showing on the folder list on the left. At the moment when client B's inbox is opened it supersedes client A's so he effectively cant view both at the same time it would seem. I have attached a pic to demonstrate where client B (Henry) has opened client A's (John) inbox. Henry's folder list remains in view on the left but John's inbox dominates the main Outlook window - how can i have both accessible without showing contacts?
Thanks
Other-user-mailbox.png
My next question is how can i have the inbox permanently pinned and showing on the folder list on the left. At the moment when client B's inbox is opened it supersedes client A's so he effectively cant view both at the same time it would seem. I have attached a pic to demonstrate where client B (Henry) has opened client A's (John) inbox. Henry's folder list remains in view on the left but John's inbox dominates the main Outlook window - how can i have both accessible without showing contacts?
Thanks
Other-user-mailbox.png
Active today
Hi i made a typo in the above post - i didn't reread my submission properly - very sorry -
I have underlined the change :
Hi All - thanks for this - have got a step further and now able to see the mailbox!
My next question is how can i have the inbox permanently pinned and showing on the folder list on the left. At the moment when client A's inbox is opened it supersedes client B's so he effectively cant view both at the same time it would seem. I have attached a pic to demonstrate where client B (Henry) has opened client A's (John) inbox. Henry's folder list remains in view on the left but John's inbox dominates the main Outlook window - how can i have both accessible without showing contacts?
I have underlined the change :
Hi All - thanks for this - have got a step further and now able to see the mailbox!
My next question is how can i have the inbox permanently pinned and showing on the folder list on the left. At the moment when client A's inbox is opened it supersedes client B's so he effectively cant view both at the same time it would seem. I have attached a pic to demonstrate where client B (Henry) has opened client A's (John) inbox. Henry's folder list remains in view on the left but John's inbox dominates the main Outlook window - how can i have both accessible without showing contacts?
Active today
Hello Dominic,
Please Submit your query a new post in the Ask a Question link of the Exchange Expert to have that viewed by more viewers. So that we all can help you to solve it. In here very few would be able to see it.
Thanks & Regards
Edwin Hoffer
Please Submit your query a new post in the Ask a Question link of the Exchange Expert to have that viewed by more viewers. So that we all can help you to solve it. In here very few would be able to see it.
Thanks & Regards
Edwin Hoffer
Active today
What you need to do is add the mailbox via FIle -> Account settings -> double-click the account -> More settings -> Advanced -> Add.
Active today
Hi Vasil - will this give the user access to the inbox only? i don't want them viewing the contacts of the other user , just inbox.
Featured Post
Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
Enabling the Skype for Business Meeting Scheduler in Hybrid OWA
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it.
The vast majority of email clients display l…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
Suggested Courses
Course of the Month3 days, 21 hours left to enroll
691 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.