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DominicFlag for Italy

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Unable to open other user folder in Outlook 2016

Hi -

I have an issue with giving access to client A's Inbox (not full mailbox) from client B - They both have Outlook 2013. Client B has full editor permissions on the inbox of client A. The error that comes up when i select OPEN Other User's folder is : " Cannot Display the folder. The inbox folder cannot be found."
They are both running on Office 365. I did not enable full mailbox permissions via the Exchange Admin web portal because i don't want Client A to see Client B's contacts, i just want to give them access to the Inbox.
Any suggestions would be helpful.

Thanks
D
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Vasil Michev (MVP)
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Did you grant permissions on the root folder ("Top of information store")? You need to give them at least Folder Visible rights.
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Marshal Hubs
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Hello Dominic Rouvier,
The above query is already being solved. You can find the solution from the below link:
https://www.experts-exchange.com/questions/26978208/exchange-2010-unable-to-open-other-users-folder.html
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ASKER

Hi All - thanks for this - have got a step further and now able to see the mailbox!
My next question is how can i have the inbox permanently pinned and showing on the folder list on the left. At the moment when client B's inbox is opened it supersedes client A's so he effectively cant view both at the same time it would seem. I have attached a pic to demonstrate where client B (Henry) has opened client A's (John) inbox. Henry's folder list remains in view on the left but John's inbox dominates the main Outlook window  - how can i have both accessible without showing contacts?

Thanks
Other-user-mailbox.png
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ASKER

Hi i made a typo in the above post - i didn't reread my submission properly - very sorry -
I have underlined the change :

Hi All - thanks for this - have got a step further and now able to see the mailbox!
 My next question is how can i have the inbox permanently pinned and showing on the folder list on the left. At the moment when client A's inbox is opened it supersedes client B's so he effectively cant view both at the same time it would seem. I have attached a pic to demonstrate where client B (Henry) has opened client A's (John) inbox. Henry's folder list remains in view on the left but John's inbox dominates the main Outlook window  - how can i have both accessible without showing contacts?
Hello Dominic,
 Please Submit your query a new post in the Ask a Question link of the Exchange Expert to have that viewed by more viewers. So that we all can help you to solve it. In here very few would be able to see it.

Thanks & Regards
Edwin Hoffer
What you need to do is add the mailbox via FIle -> Account settings -> double-click the account -> More settings -> Advanced -> Add.
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ASKER

Hi Vasil - will this give the user access to the inbox only? i don't want them viewing the contacts of the other user , just inbox.
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That solved it - many thanks.