We help IT Professionals succeed at work.
Get Started

Cisco 7961 Headsets on UC520 System Not Working, Speakerphone Works Fine

Last Modified: 2016-10-13
I'm working with a Cisco UC520 system. The phones are mostly 7961 and 7961GE. My problem is that a few of them have the headsets not always working. However, the speakerphones works fine.

They previously worked without incident. All that was done was to change the associated extensions. Originally 3 had this issue. One phone suddenly started working out of the blue. I know these phones are known to have hardware issues, but is there anything that can be checked from a settings or configuration aspect?
Watch Question
Distinguished Expert 2019
This problem has been solved!
Unlock 3 Answers and 15 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE