troubleshooting Question

Can’t switch out window 10 laptop from airplane mode to wifi.

Avatar of Abraham Deutsch
Abraham Deutsch asked on
Laptops NotebooksWireless HardwareWindows 10Windows OSDell
19 Comments1 Solution422 ViewsLast Modified:
I am experiencing an issue that I can’t turn on wifi in my window 10 laptop, when I turn it on, within a few seconds it turns off and moves back to airplane mode.

It’s a dell Latitude | E6530 .originally window 7 was installed on it and then upgraded to window 10, had no issue. Recently Microsoft realest their university update shortly after this upgrade this issue stared. I did no program installation (except Kapersky total internet security) or change any settings.
What I have already done;

In device management right clicked on most devices and did an update.

Downloaded and updated all drives

Unchecked "Turn off the device to save power".

Uninstalled in Device Manager and removed (uninstall) the Wireless NIC. Shut down, Installed Wireless_18.40.4_PROSet64_Win10, did a restart did not solve removed version 18.40.4 restart Upgraded to _19.2.0_PROSet64_Win10, Same process with the wired nic.

After installing the new software gone back in to the nic properties and made sure the power management is turned off

I connected a wireless USB and same behavior. (It installed correctly I see it in the device manager and in the wifi and network adopter list)

Made sure all the protocols below are enabled as shown
* Client for Microsoft Networks
* File and Printer Sharing for Microsoft Networks
* QoS Packet Scheduler
* Link-Layer Topology Discovery Mapper I/O Driver
0 Microsoft Network Adapter Multiplexor Protocol <- No
* Internet Protocol Version 4 (TCP/IPv4)
* Microsoft LLDP Protocol Driver
* Internet Protocol Version 6 (TCP/IPv6)
* Link-Layer Topology Discovery Responder

Did a Windows 10 Repair: Upgrade to Windows 10 selected Keep Everything

Did a re-installation of Windows 10 from the ground up.

Wifi started working but after a short while the issue is back

I again did some of the above plus from dell site did a BOIS update. No luck
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