Solved

Can’t switch out window 10 laptop from airplane mode to wifi.

Posted on 2016-09-22
19
104 Views
Last Modified: 2016-11-22
I am experiencing an issue that I can’t turn on wifi in my window 10 laptop, when I turn it on, within a few seconds it turns off and moves back to airplane mode.

It’s a dell Latitude | E6530 .originally window 7 was installed on it and then upgraded to window 10, had no issue. Recently Microsoft realest their university update shortly after this upgrade this issue stared. I did no program installation (except Kapersky total internet security) or change any settings.
What I have already done;

In device management right clicked on most devices and did an update.

Downloaded driverupdate.net and updated all drives

Unchecked "Turn off the device to save power".

Uninstalled driverupdate.net in Device Manager and removed (uninstall) the Wireless NIC. Shut down, Installed Wireless_18.40.4_PROSet64_Win10, did a restart did not solve removed version 18.40.4 restart Upgraded to _19.2.0_PROSet64_Win10, Same process with the wired nic.

After installing the new software gone back in to the nic properties and made sure the power management is turned off

I connected a wireless USB and same behavior. (It installed correctly I see it in the device manager and in the wifi and network adopter list)

Made sure all the protocols below are enabled as shown
* Client for Microsoft Networks
* File and Printer Sharing for Microsoft Networks
* QoS Packet Scheduler
* Link-Layer Topology Discovery Mapper I/O Driver
0 Microsoft Network Adapter Multiplexor Protocol <- No
* Internet Protocol Version 4 (TCP/IPv4)
* Microsoft LLDP Protocol Driver
* Internet Protocol Version 6 (TCP/IPv6)
* Link-Layer Topology Discovery Responder

Did a Windows 10 Repair: https://www.microsoft.com/en-us/software-download/windows10 Upgrade to Windows 10 selected Keep Everything

Did a re-installation of Windows 10 from the ground up.

Wifi started working but after a short while the issue is back

I again did some of the above plus from dell site did a BOIS update. No luck
0
Comment
Question by:Abraham Deutsch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 10
  • 9
19 Comments
 
LVL 95

Expert Comment

by:John Hurst
ID: 41811099
You need to use Powercfg to set the Active Profile to Balanced (or whatever). Airplane mode was made too sticky so you need to get rid of it this way.

Open an Admin Command Prompt

Powercfg -list (to see the power GUID profiles)
Powercfg –setactive Scheme_GUID

See the TechNet Article below

https://technet.microsoft.com/en-us/library/cc748940(v=ws.10).aspx

Powercfg /? for help
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41811198
May I ask your help which of the list needs to be modified. see atteched
powerconfig.JPG
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41811212
Your list should be longer.

My list (Airplane mode shows):

Windows-10-Powercfg-List
Also make sure Airplane Mode is OFF

Windows-10-Airplane-Mode
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41811298
Airplane mode turns back on a second after tuning it off.
(I ran the cmd again and got same results)
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41811314
To be clear about powercfg, you would use this to change the default plan (* beside the default plan). Did you do this?
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41811325
No. I ran the Powercfg -list cmd and I don't see airplane listed (to see the power GUID profile).
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41811437
I saw that. There is something wrong if the Airplane Mode is running and there is no power profile.

Downloaded driverupdate.net and updated all drives  <-- I don't use this, I use the manufacturer's update program.

Did a re-installation of Windows 10 from the ground up [using the media link  <-- That should work.

Is there a Dell Power Manager (3rd party) application?  Lenovo has one. Look through that for power plans (that may be additional to Windows).

Look for a Power Manager driver (Device Manager, System Devices). Lenovo has one and I do not know about Dell. Update this if there is one.

Update BIOS and Chipset both (from Dell).
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41811897
Dell also released a - Updated Thermal Management Support for Windows 10 operating system, but giving me error 25025. Based on what I've seen online this is related to java. do you have any idea about this error?

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=3N7TV
Power-manager.JPG
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41812343
It is the kind of update I was thinking of. Do you need BIOS and Chipset to precede the update?
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41812372
I already update both but I'll reset the bios to factory default and then reinstall the update maybe it will work.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41812764
Please let us know. There must be something wrong here somewhere.
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41814810
I did a bios factory reset and did not solve the issue
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41814864
The computer may not be fully Windows 10 compliant. What else?  You have done everything you could have done and the hardware does not work well with Windows 10.
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41815005
Is there a component that with upgrading it will help or it over with this machine?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41815009
You can try a new Wireless Network card with a new and different driver. That might help, but no guarantee at all.
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41815079
The fact a USB wireless adapter does not work either, isn't this crossing out the possibility about a wireless card?
0
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41815081
Yes, that crosses out the Wireless card possibility.

I do not know precisely what is wrong with your machine except that it may not be truly Windows 10 compliant or needs the Vendor to supply new drivers not yet available.
0
 
LVL 2

Author Closing Comment

by:Abraham Deutsch
ID: 41815793
Identifying the problem is also a solution.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41815802
Thanks for the update
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The following article is comprised of the pearls we have garnered deploying virtualization solutions since Virtual Server 2005 and subsequent 2008 RTM+ Hyper-V in standalone and clustered environments.
A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question