troubleshooting Question

XP computer refuses to execute downloaded .exe files.

Avatar of Charlie Weston
Charlie WestonFlag for United States of America asked on
Windows XP
14 Comments4 Solutions153 ViewsLast Modified:
I have a Windows XP desktop computer in my back office that runs certain administrative tasks on my office system.  It has been functioning more or less normally until recently, when I had to download a software update for the postage printer.  I downloaded the exe file to my desktop, but when I double-clicked on it, it refused to execute.  I moved the software to another computer, and was able to update and run it.  

But the problem persists with the backroom machine.  Today I had a problem with a vendor-supplied module which is married to that machine by a certificate, so impossible to move to another computer.  I called the vendor's help desk, and they asked me to download and run a Webex screen sharing program.  Again, I downloaded the file, but it would not execute. If I right-click on the file name, no drop-down menu appears.  It's as if the computer has been set not to run exe files.

Can anybody suggest a solution to this problem? Could it be just a setting that needs changing?
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