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troubleshooting Question

Office365 Outlook Profile Manual Setup Error

Avatar of JohnPaddock
JohnPaddock asked on
OutlookMicrosoft 365
2 Comments1 Solution132 ViewsLast Modified:
I have to create an Office365 Outlook profile on a Windows Server 2008R2 server for a synchronization process for our CRM program, Interaction.

The Interaction program requires that the profile be created manually. It works fine when using autodiscover but when I create it manually, I get an error message. We have turned off the firewall on the server.

The error:  The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

In the manual setup, I am choosing:
server:  outlook.office365.com
full username with @ourfirm
deleselecting encryption and prompt for credentials on the security tab, as well as ANONYMOUS AUTHENTICATION.
On the CONNECTION tab:
url: outlook.office365.com
ssl only
proxy server:  msstd:outlook.com
I checked both fast and slow networks
and I chose BASIC AUTHENTICATION

Please help me!!!