Office365 Outlook Profile Manual Setup Error

Posted on 2016-09-22
Medium Priority
Last Modified: 2016-10-11
I have to create an Office365 Outlook profile on a Windows Server 2008R2 server for a synchronization process for our CRM program, Interaction.

The Interaction program requires that the profile be created manually. It works fine when using autodiscover but when I create it manually, I get an error message. We have turned off the firewall on the server.

The error:  The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

In the manual setup, I am choosing:
server:  outlook.office365.com
full username with @ourfirm
deleselecting encryption and prompt for credentials on the security tab, as well as ANONYMOUS AUTHENTICATION.
On the CONNECTION tab:
url: outlook.office365.com
ssl only
proxy server:  msstd:outlook.com
I checked both fast and slow networks

Please help me!!!
Question by:JohnPaddock
LVL 46

Accepted Solution

Vasil Michev (MVP) earned 2000 total points
ID: 41812009
Manual configuration is NOT supported with Outlook 2016, your only option is to use autodiscover. For older versions, you can follow the instructions here: http://www.michev.info/Blog/Post/12/

Author Closing Comment

ID: 41839065
Since this server was going to be used exclusively for processing one application, I had the network guys create a new virtual server and then the manual setup worked. Thank you.

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Office 365 has multiple features and services which are specially designed to help businesses to reduce their dependence on on-premises IT resources. It also offers great flexibility and enhanced security. But like any other data, Office 365 mailbo…
Let us take a look at the scenario, you have a database that is corrupt and you run the ESEUTIL command only to find you are unable to repair it. How do you now get the data back?
Have you created a query with information for a calendar? ... and then, abra-cadabra, the calendar is done?! I am going to show you how to make that happen. Visualize your data!  ... really see it To use the code to create a calendar from a q…
Look below the covers at a subform control , and the form that is inside it. Explore properties and see how easy it is to aggregate, get statistics, and synchronize results for your data. A Microsoft Access subform is used to show relevant calcul…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question