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HP 6520 Wireless Printer - Will not connect to wireless network

Posted on 2016-09-22
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Last Modified: 2016-10-17
I have changed nothing and everything was working fine. I came home from town and the printer was offline and I am unable to get it to connect.

It has or had a static IP address because DHCP kept changing it. My wife claims I jury rig everything I touch because I run mostly Linux Mint. She has wndows. As I said I never changed anything that would cause it to fail. I never changed the printer.

I printed network test results. The only thing that came up was it said under Settings No Filtering and it said Fail. I do not have  MAC filtering set up.

I can connect something when I try to configure the printer differently. I can get it to connect to 192.168.251. 255. This is not right.
Could I be connecting to one of 14 networks in the neighborhood? Of course this is not on my network here in our house.

Since I changed nothing and it does not connect to my network, it is broken or there is some other reason it does not connect.

Any ideas ? Thanks in advance.
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Question by:carbai
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6 Comments
 
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Expert Comment

by:John Hurst
ID: 41811693
I would suggest resetting the printer (you need the printer documentation) and then set up the networking again. That you got an error suggests the need to reset and set up again.
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LVL 31

Expert Comment

by:masnrock
ID: 41812842
Factory reset the printer and set everything up correctly. If you still have problems, it could come down to signal, interference, or even bad hardware. Also make sure to update your firmware.
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Author Comment

by:carbai
ID: 41820320
I made several tries to get information from HP on how to reset. No success. They have a non existent support as it is very difficult to get a live person to speak to you.

My printer is now online and works. I restarted my range extender.
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Accepted Solution

by:
carbai earned 1000 total points (awarded by participants)
ID: 41820321
made several tries to get information from HP on how to reset. No success. They have a non existent support as it is very difficult to get a live person to speak to you.

My printer is now online and works. I restarted my range extender.
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LVL 31

Assisted Solution

by:masnrock
masnrock earned 1000 total points (awarded by participants)
ID: 41820526
Ah, so it was on a range extender. You might want to make sure that its firmware is up to date AND that it's located somewhere where the original wireless router's signal is still decent. Ideally, you might want to look into something more like MoCA or powerline networking if you want to keep your wife happy.

Here is a link with multiple methods to factory reset your printer (I prefer method #2):
http://www.wikihow.com/Reset-an-HP-Photosmart-Printer
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LVL 31

Expert Comment

by:masnrock
ID: 41846304
User solved main issue on their own by restating wireless extender.
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