• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 399
  • Last Modified:

HP ProBook 650 G2

Hello, I have a problem With my Laptop. It has basically no sign of life. The weird thing is that it shows that it is charging. (Orange light)

Nothing happends when I try to turn it on. I can't just pull out the battery either without dismantling the Whole computer
0
stian settemsdal
Asked:
stian settemsdal
  • 3
  • 2
  • 2
  • +1
1 Solution
 
stian settemsdalAuthor Commented:
I held Down the Power button for around 30 Seconds, and pressed the Power button after. It started. But how do I prevent this from happening again?
0
 
noxchoGlobal Support CoordinatorCommented:
A lame question - is there still warranty for this laptop? How old is it? It would be reasonable to bring it back to the shop where you've bought it.
How did it start happening? This could happen when the battery is drained. Otherwise the laptop must start even if the battery is dead and the laptop is connected to the power cable.
0
 
stian settemsdalAuthor Commented:
To be honest I have no idea what triggered the happening. I lied when I said it was my computer, it's not. I just got it in my lap by a coworker. "It wont turn on, fix it" But now that it is turned on, do you know if I cant prevent this from happening again?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
☠ MASQ ☠Commented:
Sounds like your colleague had let the Probook go into sleep mode and it became unresponsive to mouse/keyboard.  You holding the power button restarted it.

You could look at changing the power settings or see if there's a different graphics driver or depending on how often this is happening just get them to go with your fix which should work reliably (but loses any open work).  If they are using an external screen or docking station this can contribute to the problem but if redocked an external display should "wake" the OS.

If Win 10 might be worth looking for updated drivers either from HP or Intel for the chipset.
1
 
stian settemsdalAuthor Commented:
It stopped charging at 16%.
0
 
noxchoGlobal Support CoordinatorCommented:
Turn it off. Wait for 1-2 minutes then try to turn it again on. Will the issue reproduce?
If not then it was hybernation mode which one can turn off.
0
 
☠ MASQ ☠Commented:
That may simply be the Li cells are exhausted and the best you'll manage without replacing the battery (it's not a big job but you do need to open the case)  HP include a utility to get some more detail about the battery's status http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00821536

It's unlikely to be related to the black screen unless the machine went into standby because it was left unattended on battery power and the battery became exhausted before you plugged it in while trying to fix.
0
 
nobusCommented:
probably the batter is dying
you can get more info on the battery with batteryview :  http://www.nirsoft.net/utils/battery_information_view.html
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

WEBINAR: 10 Easy Ways to Lose a Password

Join us on June 27th at 8 am PDT to learn about the methods that hackers use to lift real, working credentials from even the most security-savvy employees. We'll cover the importance of multi-factor authentication and how these solutions can better protect your business!

  • 3
  • 2
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now