Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Anybody else having difficulty with VMWare Guru Licensing Program?

Posted on 2016-09-23
5
100 Views
Last Modified: 2016-10-02
I recently sent the guru licensing department an email indicating that I needed a new license key for my Workstation 11.0 license.

It took 10 days for them to simply reply to my email, and rather than reading the email, they simply sent me a standard "fill out this form" and send it back email.  It then took them 6 days to reply to my reply which contained the form as well as the text of my original request.  They still did not read the original request.

I contacted the Customer Support department and they basically told me that they don't have anything to do with guru licensing, and then closed my trouble ticket.

Outsourcing may make monetary sense, but not at the risk of losing customers.
0
Comment
Question by:Dale Fye (Access MVP)
  • 3
  • 2
5 Comments
 
LVL 119
ID: 41812822
Anybody else having difficulty with VMWare Guru Licensing Program?

Yes.

Contact them again, they the only Point of Contact which deals with it. Licenses get close to expiry, before we get new licenses!

as a VMware vExpert, that also takes it's time!
0
 
LVL 47

Author Comment

by:Dale Fye (Access MVP)
ID: 41820867
Andrew,

I sent them an email two weeks before my key expired, it took 10 days for them to respond, and then it was simply a form letter with the application form.  They didn't even read that I am already a member of the program.

I sent that form in anyway, and a week later they responded with an email that I didn't indicate what VMWare product i was interested in (even though it is checked on the application), so I resubmitted.  That was over a week ago.  I've been locked out of Workstation 11 for two weeks now, unable to get to client information because VMWare has outsourced support for this program and doesn't seem to give a da**!

Dale
0
 
LVL 119

Accepted Solution

by:
Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 41821156
0
 
LVL 47

Author Closing Comment

by:Dale Fye (Access MVP)
ID: 41825525
Thanks, Andrew, I didn't realize there was a trial of 12.5 available.  I downloaded that and now at least have access to my VMs again.  Hope that the license key they issue for the guru program works with this download.

Are you still using Workstation?
0
 
LVL 119
ID: 41825553
Yes, we still use VMware Workstation, disappointed that support is being dropped, we've complained bitterly to VMware about this.

We also use VMware vSphere as well.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
VMWare environment audit 8 65
Setting up  FC, iSCSI on vSphere 6.0 for storage 1 45
Dell Storage ./. VMware 3 70
Changing password for the vsphere.local\Service-Acct1 ? 7 22
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
In this article, I will show you HOW TO: Create your first Windows Virtual Machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, the Windows OS we will install is Windows Server 2016.
Teach the user how to delpoy the vCenter Server Appliance and how to configure its network settings Deploy OVF: Open VM console and configure networking:
This video shows you how easy it is to boot from ISO images for virtual machines with the ISO images stored on a local datastore on the ESXi host.

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question