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Exchange - Some incoming mails are not arrived the recepient - FW not blocked and Message Tracking not found - where they go?

Exchange 2013 - Some incoming mails are not arrived the recepient - FW not blocked and Message Tracking not found -
where they go?  Could anybody give me an advice?
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Mandy_

8/22/2022 - Mon
John

Were the emails sent , or were they bounced back at the sender?  Maybe the emails never arrived.

Do you have third party spam filtering that stopped the emails?  Look in the spam quarantine.

Those are the two predominant reasons why you would not get email.
Mandy_

ASKER
I can see the mails on the firewall. they were scanned by virus_scan successfully and they also not
declared as spam. the watchguard fw not forwarding. i dont know
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Mandy_

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thank you for assistent
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
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