Avatar of doctorbill
doctorbill
Flag for United Kingdom of Great Britain and Northern Ireland asked on

windows 10 audio video and mouse

I work in IT at server level so I know my way round systems, but I have this really annoying issue:
The audio is really choppy and the mouse pointer constantly looks as if it is active - it also sticks when hovering over icons or if a program is opening
The audio and mouse are ok after a fresh startup
The issue gets worse after the laptop has been on a few days
Obviously there is a process or processes which are affecting the audio / graphics
One other thing - streaming audio or video from this laptop using a small server locally installed gives audio and video which are smooth, so it is a local issue causing this
The laptop is a powerful Dell 680 24 bg RAM and 8 processors
Taskmanager shows the RAM is at 50% and cpu 25%
Can anyone suggest how I can track down what is doing this
I have tried all the obvious tasks - process monitor, process explorer, taskmanager, malwarebytes scan, ccleaner scan, updated graphics driver and Audio, checked mouse settings
Windows 10Digital AudioLaptops NotebooksDell

Avatar of undefined
Last Comment
John

8/22/2022 - Mon
SOLUTION
Dr. Klahn

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Thats the problem
I need to be able to see what services are causing the issue
I need some diagnostic software as a recomendation
SOLUTION
Dr. Klahn

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Can you explain the process explorer - sort on cpu

I have run 3 different virus scans
ASKER CERTIFIED SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Tried terminating some processes but no difference
It will be impossible to stop and start each service on a reboot - will take weeks
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Already done these

 Also:
sfc /scannow and chkdisk
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
I have already done this to
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Correct
RAM: 24 Gb
PageFile: Windows Handled
CPU: 4 Core  x i7 8 Logical
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
serialband

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Stopping services - I have a lot running. Any suggestions as to which ones may be causing the issue? This is why I was wondering if there is any specific software utility to point this out to me, apart from taskmgr and process explorer / monitor

There were no %High Use% services / processes

There are a number of processes and services running and handles being utilised, but nothing that is obviously compromising the system

laptop never gets hot the the fan is always on very low except when there is a scan - even then it is only minimal

I have already blown out the dust from the vents - this certainly made a difference re. fan useage but was done months ago
SOLUTION
serialband

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
David Johnson, CD

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Can you explain how I check this please - what do I look for:

 Are your disk queues > 10 ?
doctorbill

ASKER
If I look at Disk (C drive) in taskmanager - performance, this is at 100%
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Now it is down to around 20% but problem is still there
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Disk goes from 5% to 100%
Now stable at 100%
No idea what is happening here
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
System and compressed memory is using a lot of disk Write
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
John

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
dbrunton

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
David Johnson, CD

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Average disk queue length for c drive is 0 - 0.10
SOLUTION
David Johnson, CD

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
doctorbill

ASKER
Thanks all
managed to find the culprit:
Trend Titanium Plus antivirus was causing the problem
As soon as I uninstalled it the system was working like new
John

Thanks for the update and I am glad you have the issue resolved.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy