Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Windows Restore complications iompossible

Posted on 2016-09-24
22
71 Views
Last Modified: 2016-09-25
We  have received the following message when performing a restore:

rp
Can this be fixed? What the recommended next-step on this?

Thank you in advance.
0
Comment
Question by:rayluvs
22 Comments
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 200 total points
ID: 41814131
No, it cannot be fixed. If the restore point is missing, you cannot re-create it.

Tag says Windows 8. Try running DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

Then please let us know.
0
 

Author Comment

by:rayluvs
ID: 41814163
What is DISM and what is it used for?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814164
DISM is heavy duty repair tool. It can correct more that System File Checker (SFC). I have used it myself.
0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 

Author Comment

by:rayluvs
ID: 41814175
By running as instaructed, is it possible to recover that restore?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814176
No. It will fix errors but not recovery a restore point. Damaged restored points are gone once damaged.
0
 

Author Comment

by:rayluvs
ID: 41814221
Can we look at he location where it supposed to be? Since it says "missing or corrupt", we want to see.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814222
Once it says that, there is nothing you can do.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814227
If you need to look, you need an administrative Windows Explorer and then look in C:\System Volume Information.

There are a variety of files here.  Look under the System Restore folder
0
 

Author Comment

by:rayluvs
ID: 41814235
the user is administrator and the explorer is set to view system files... where exactly supposed to be the restore points?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814241
The System Restore folder under System Information.

You are not going to find much as the restore points are gone.

There is no hope of getting them back. Ever.
0
 

Author Comment

by:rayluvs
ID: 41814243
There  has to be an folder we can look into ...
0
 
LVL 54

Accepted Solution

by:
McKnife earned 300 total points
ID: 41814589
rayluvs, what will looking at those files do for you? They are corrupt or missing. No way to repair those.
If you intended to fix a problem using the restore point, maybe it can be fixed using an inplace upgrade which can address all windows internal problems: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
If however it is a problem with 3rd party software, that is something else and would demand more details from you.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814634
There  has to be an folder we can look into ...   I am not certain why you keep saying this. There is not way.

Did you try DISM as suggested to repair your system>
0
 
LVL 92

Expert Comment

by:nobus
ID: 41814640
if the restore point is bad  - what are you trying to accomplish by "looking into a folder"?
0
 

Author Comment

by:rayluvs
ID: 41814890
john,

Ran both lines of DSM as suggest to no avail.

nobus,
we just want to know the location.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814891
Location is where I gave you above.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814892
And so if the system is otherwise running properly, just forget the restore point (you cannot recover it).

If the system is causing issues, you may have to re-install Windows 8, or better, upgrade it to Windows 10.
0
 

Author Comment

by:rayluvs
ID: 41814907
In your entry ID: 41814241 you said "The System Restore folder under System Information"; unfortunately for us, we can't locate it just by phrase (sorry we are no expert on the matter), but can you tell us what folder exactly?  that is, c:\folder or c:\folder\subfolder, or another drive? where?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814912
Use an administrative file explorer (I use Tree Size Pro) navigate to system volume information and open it . Ignore all the complaints. System Restore is on there. If not, then it has been deleted. That IS where System Restore is located.
0
 

Assisted Solution

by:rayluvs
rayluvs earned 0 total points
ID: 41815092
Found exactly where the folder location within the computer:  'c:\System Volume Information' (see pix below) - [this is what we meant of where is the location of folder]

sysinfo
Also found a possible solution.  The user had backups of 4 months ago, exact images.  One of the guys suggested extracting that folder and copying in the PC and trying the restore again.  

Thanx for all your help on the matter
0
 

Author Closing Comment

by:rayluvs
ID: 41815095
Included our comment just incase would help future member with similar problem
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41815104
Thanks for the update.
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question