Solved

Windows Restore complications iompossible

Posted on 2016-09-24
22
69 Views
Last Modified: 2016-09-25
We  have received the following message when performing a restore:

rp
Can this be fixed? What the recommended next-step on this?

Thank you in advance.
0
Comment
Question by:rayluvs
22 Comments
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 200 total points
ID: 41814131
No, it cannot be fixed. If the restore point is missing, you cannot re-create it.

Tag says Windows 8. Try running DISM.

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

Then please let us know.
0
 

Author Comment

by:rayluvs
ID: 41814163
What is DISM and what is it used for?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814164
DISM is heavy duty repair tool. It can correct more that System File Checker (SFC). I have used it myself.
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 

Author Comment

by:rayluvs
ID: 41814175
By running as instaructed, is it possible to recover that restore?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814176
No. It will fix errors but not recovery a restore point. Damaged restored points are gone once damaged.
0
 

Author Comment

by:rayluvs
ID: 41814221
Can we look at he location where it supposed to be? Since it says "missing or corrupt", we want to see.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814222
Once it says that, there is nothing you can do.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814227
If you need to look, you need an administrative Windows Explorer and then look in C:\System Volume Information.

There are a variety of files here.  Look under the System Restore folder
0
 

Author Comment

by:rayluvs
ID: 41814235
the user is administrator and the explorer is set to view system files... where exactly supposed to be the restore points?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814241
The System Restore folder under System Information.

You are not going to find much as the restore points are gone.

There is no hope of getting them back. Ever.
0
 

Author Comment

by:rayluvs
ID: 41814243
There  has to be an folder we can look into ...
0
 
LVL 54

Accepted Solution

by:
McKnife earned 300 total points
ID: 41814589
rayluvs, what will looking at those files do for you? They are corrupt or missing. No way to repair those.
If you intended to fix a problem using the restore point, maybe it can be fixed using an inplace upgrade which can address all windows internal problems: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
If however it is a problem with 3rd party software, that is something else and would demand more details from you.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814634
There  has to be an folder we can look into ...   I am not certain why you keep saying this. There is not way.

Did you try DISM as suggested to repair your system>
0
 
LVL 92

Expert Comment

by:nobus
ID: 41814640
if the restore point is bad  - what are you trying to accomplish by "looking into a folder"?
0
 

Author Comment

by:rayluvs
ID: 41814890
john,

Ran both lines of DSM as suggest to no avail.

nobus,
we just want to know the location.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814891
Location is where I gave you above.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814892
And so if the system is otherwise running properly, just forget the restore point (you cannot recover it).

If the system is causing issues, you may have to re-install Windows 8, or better, upgrade it to Windows 10.
0
 

Author Comment

by:rayluvs
ID: 41814907
In your entry ID: 41814241 you said "The System Restore folder under System Information"; unfortunately for us, we can't locate it just by phrase (sorry we are no expert on the matter), but can you tell us what folder exactly?  that is, c:\folder or c:\folder\subfolder, or another drive? where?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41814912
Use an administrative file explorer (I use Tree Size Pro) navigate to system volume information and open it . Ignore all the complaints. System Restore is on there. If not, then it has been deleted. That IS where System Restore is located.
0
 

Assisted Solution

by:rayluvs
rayluvs earned 0 total points
ID: 41815092
Found exactly where the folder location within the computer:  'c:\System Volume Information' (see pix below) - [this is what we meant of where is the location of folder]

sysinfo
Also found a possible solution.  The user had backups of 4 months ago, exact images.  One of the guys suggested extracting that folder and copying in the PC and trying the restore again.  

Thanx for all your help on the matter
0
 

Author Closing Comment

by:rayluvs
ID: 41815095
Included our comment just incase would help future member with similar problem
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41815104
Thanks for the update.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
use subinacle for permission translation on Win 10 machine 3 52
virus question? 6 75
Remove the "Set up OneDrive" pop-up 3 121
Windows NLB cluster 3 30
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question