Solved

Windows Explorer crashing on a loop

Posted on 2016-09-25
11
33 Views
Last Modified: 2016-10-01
Hello, so I have this troublesome Windows 7 Pro 64bit PC which suddenly started having this problem:
a few seconds after boot, explorer.exe starts crashing and restarting, on a loop. This happens in safe mode too.

Things I've tried:
chkdsk /r, no error, disk seems to be fine
malware scan with adwcleaner and roguekiller, no relevant infection
W7 repair install
msconfig with diagnostic boot

Nothing worked. I'm trying to avoid a full format since the PC is very rich with installed software.

So I hope you guys can come up with some other idea. Thanks.
0
Comment
Question by:Daniele Brunengo
11 Comments
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 167 total points
ID: 41814689
Things I've tried   ....    W7 repair install  <-- Means SFC will not solve it either. Any you (likely) have no viruses.

There is nothing left at this point. You must back up the system and reinstall Windows 7.

That is a lot of work for a dying operating system. Consider getting a license for Windows 10 Pro and installing that.
0
 

Author Comment

by:Daniele Brunengo
ID: 41814759
It's a customer's pc, so not my choice. I have tons of customers still using xp, believe it or not.
0
 
LVL 1

Assisted Solution

by:Dan Dhillon
Dan Dhillon earned 167 total points
ID: 41814977
Hi,

If you can update the graphics driver.
see if that helps.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 79

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 166 total points
ID: 41815336
get sysinternals autoruns and go to the explorer tab and start unchecking things as it seems you have an addin to explorer that is crashing.  It is a pain to run without explorer but you can launch programs from the command prompt until you can get this fixed
0
 

Author Comment

by:Daniele Brunengo
ID: 41815446
I'm positive it's not the graphics driver because I virtualized the system as a Vmware machine and it still crashes, so I think it's not hardware or driver related.

I have tried disabling all explorer addins, still crashes.

Oh by the way, reason I didn't try a system restore point is the feature was disabled on the pc.

So I guess I must give up and format...
0
 

Accepted Solution

by:
Daniele Brunengo earned 0 total points
ID: 41815462
Luckily I had one last idea before formatting (tested on the virtual machine).

I used shexview to disable all the shell extensions. I thought that's what Autoruns did but the list here is longer. Anyway, disabling them all has stopped explorer from crashing.

Now I just need to find out which one caused the crashing in the first place, but I guess the problem is fixed. Still have to try on the actual machine, but I don't see why it shouldn't work there too.
0
 

Author Comment

by:Daniele Brunengo
ID: 41815823
Ok, it worked on the "real" machine too. It was a Libreoffice shell extension, quite mysteriously since the software was never updated since its first installation. Maybe a conflict with some Windows update, who knows. Anyway, it's fixed.

I'll share points with all of you guys, thanks.
0
 
LVL 1

Expert Comment

by:Dan Dhillon
ID: 41815825
Well done finding a fix
0
 

Author Closing Comment

by:Daniele Brunengo
ID: 41824647
I found the definitive solution but I was helped on the way by others.
0
 
LVL 1

Expert Comment

by:Dan Dhillon
ID: 41824658
Did the graphics driver update work for you?
0
 

Author Comment

by:Daniele Brunengo
ID: 41824689
No, as I wrote above it was a Libreoffice context menu extension causing all the problems.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question