Solved

Outlook 2010 Phone number field

Posted on 2016-09-25
6
55 Views
Last Modified: 2016-10-07
I have an Outlook 2010 user Jsmith@example.com.

 on the  Address Book, the phone number will show as correct ,ex: 999-999-9999
however if himself or any other Outlook 2010 user will open new email type jsmith in the To: field then click "check name", the full name will be displayed on the To: field, however if you highlight the full name and hover the mouse over it, the little popup will show a different phone number,ex :888-888-8888

This happen if only you do it from Outlook 2010. if you do it from Outlook 2013 or Outlook WebApp, the correct phone number will show up after you highlight and hover the mouse over the name .

I checked if user has contact locally that might have that wrong phone number but could not find it..
I have not checked if there is contact in ACtive DIrectory, but there is an AD account for the user with correct phone number, that 's where Address book pulls it from.

I would like to know where that wrong phone number is coming from.

Thank you
0
Comment
Question by:jskfan
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 15

Accepted Solution

by:
Todd Nelson earned 500 total points
ID: 41814753
From a domain controller, open an elevated command prompt and run this command.  It will get all of the AD attributes for a user with the last name of "Smith" and output them to a CSV file so you can find the number.

csvde.exe -f export.csv -r "(&(objectClass=user)(sn=Smith))"

Open in new window

Additionally, this second command will output all of the numbers for all of the users in AD.

csvde.exe -f ad-objects.csv -r objectClass=user -l DisplayName,objectClass,userPrincipalName,facsimileTelephoneNumber,homePhone,ipPhone.mobile,pager,telephoneNumber

Open in new window


In Outlook 2010, it may show a different number by design as it may be polling a different attribute.  What is the difference between the number shown in Outlook 2010 versus the other versions?  Is the experience consistent for all users with the varying client versions?
0
 

Author Comment

by:jskfan
ID: 41815160
For now, I have seen 2 Outlook 2010 users  when they hover the mouse over the jsmith in the To: field, they see that number which is not the one in Address..
if it is done on outlook 2013 or Web App you can see the correct number which is in the address book.

Address book shows the correct number , the same as the one in AD.

I have no idea where Outlook 2010 from different users can see that wrong number.

I am saying Wrong number, but in fact it used to be the right number before it has been changed..
0
 
LVL 15

Expert Comment

by:Todd Nelson
ID: 41815164
I assume Outlook 2010 client may be configured for Exchange Cache Mode (enabled by default) but not updating properly.

Are you able to disable cache mode and see if the number shows properly?

Alternately, you can leave cache mode enabled and download an updated copy of the address book.  From the Outlook client select "Send/Receive" from the toolbar, click "Send/Receive Groups", and choose "Download Address Book". Then disable the option to "Download changes since last Send/Receive" and click OK. This action will download the full (and most current) address book for the individual Outlook user.

Let us know.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:jskfan
ID: 41816358
Exchange is not in cached mode on jsmith Outlook.

the problem is,  even if I use outlook2010 from my PC or my co-worker uses Outlook2010 from his PC, will get the same issue when we highlight jsmith name on the To:field and hover the mouse over it..
The address book, shows correct phone number.

when we use Outlook 2013 or OWA, this does not happen. is this Outlook 2010 Bug. ?
0
 
LVL 15

Expert Comment

by:Todd Nelson
ID: 41816456
In Outlook 2010, it may show a different number by design as it may be polling a different attribute.

Bug?  Not necessarily.  Unfortunately, I don't believe it is anything Microsoft will resolve.

I'd be interested to see, however, if someone knows how to address, resolve, or explain what you are seeing.
0
 

Author Closing Comment

by:jskfan
ID: 41834549
I will close this Question.
It is a Mystery but has no impact
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question