I have an Outlook 2010 user Jsmith@example.com.
on the Address Book, the phone number will show as correct ,ex: 999-999-9999
however if himself or any other Outlook 2010 user will open new email type jsmith in the To: field then click "check name", the full name will be displayed on the To: field, however if you highlight the full name and hover the mouse over it, the little popup will show a different phone number,ex :888-888-8888
This happen if only you do it from Outlook 2010. if you do it from Outlook 2013 or Outlook WebApp, the correct phone number will show up after you highlight and hover the mouse over the name .
I checked if user has contact locally that might have that wrong phone number but could not find it..
I have not checked if there is contact in ACtive DIrectory, but there is an AD account for the user with correct phone number, that 's where Address book pulls it from.
I would like to know where that wrong phone number is coming from.
Thank you
if it is done on outlook 2013 or Web App you can see the correct number which is in the address book.
Address book shows the correct number , the same as the one in AD.
I have no idea where Outlook 2010 from different users can see that wrong number.
I am saying Wrong number, but in fact it used to be the right number before it has been changed..