[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Outlook 2010 Phone number field

Posted on 2016-09-25
6
Medium Priority
?
96 Views
Last Modified: 2016-10-07
I have an Outlook 2010 user Jsmith@example.com.

 on the  Address Book, the phone number will show as correct ,ex: 999-999-9999
however if himself or any other Outlook 2010 user will open new email type jsmith in the To: field then click "check name", the full name will be displayed on the To: field, however if you highlight the full name and hover the mouse over it, the little popup will show a different phone number,ex :888-888-8888

This happen if only you do it from Outlook 2010. if you do it from Outlook 2013 or Outlook WebApp, the correct phone number will show up after you highlight and hover the mouse over the name .

I checked if user has contact locally that might have that wrong phone number but could not find it..
I have not checked if there is contact in ACtive DIrectory, but there is an AD account for the user with correct phone number, that 's where Address book pulls it from.

I would like to know where that wrong phone number is coming from.

Thank you
0
Comment
Question by:jskfan
  • 3
  • 3
6 Comments
 
LVL 18

Accepted Solution

by:
Todd Nelson earned 2000 total points
ID: 41814753
From a domain controller, open an elevated command prompt and run this command.  It will get all of the AD attributes for a user with the last name of "Smith" and output them to a CSV file so you can find the number.

csvde.exe -f export.csv -r "(&(objectClass=user)(sn=Smith))"

Open in new window

Additionally, this second command will output all of the numbers for all of the users in AD.

csvde.exe -f ad-objects.csv -r objectClass=user -l DisplayName,objectClass,userPrincipalName,facsimileTelephoneNumber,homePhone,ipPhone.mobile,pager,telephoneNumber

Open in new window


In Outlook 2010, it may show a different number by design as it may be polling a different attribute.  What is the difference between the number shown in Outlook 2010 versus the other versions?  Is the experience consistent for all users with the varying client versions?
0
 

Author Comment

by:jskfan
ID: 41815160
For now, I have seen 2 Outlook 2010 users  when they hover the mouse over the jsmith in the To: field, they see that number which is not the one in Address..
if it is done on outlook 2013 or Web App you can see the correct number which is in the address book.

Address book shows the correct number , the same as the one in AD.

I have no idea where Outlook 2010 from different users can see that wrong number.

I am saying Wrong number, but in fact it used to be the right number before it has been changed..
0
 
LVL 18

Expert Comment

by:Todd Nelson
ID: 41815164
I assume Outlook 2010 client may be configured for Exchange Cache Mode (enabled by default) but not updating properly.

Are you able to disable cache mode and see if the number shows properly?

Alternately, you can leave cache mode enabled and download an updated copy of the address book.  From the Outlook client select "Send/Receive" from the toolbar, click "Send/Receive Groups", and choose "Download Address Book". Then disable the option to "Download changes since last Send/Receive" and click OK. This action will download the full (and most current) address book for the individual Outlook user.

Let us know.
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 

Author Comment

by:jskfan
ID: 41816358
Exchange is not in cached mode on jsmith Outlook.

the problem is,  even if I use outlook2010 from my PC or my co-worker uses Outlook2010 from his PC, will get the same issue when we highlight jsmith name on the To:field and hover the mouse over it..
The address book, shows correct phone number.

when we use Outlook 2013 or OWA, this does not happen. is this Outlook 2010 Bug. ?
0
 
LVL 18

Expert Comment

by:Todd Nelson
ID: 41816456
In Outlook 2010, it may show a different number by design as it may be polling a different attribute.

Bug?  Not necessarily.  Unfortunately, I don't believe it is anything Microsoft will resolve.

I'd be interested to see, however, if someone knows how to address, resolve, or explain what you are seeing.
0
 

Author Closing Comment

by:jskfan
ID: 41834549
I will close this Question.
It is a Mystery but has no impact
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
Today as you open your Outlook, you witness an error message: “Outlook is using an old copy of your Outlook Data File…”. Probably, Outlook is accessing an old OST file.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question