Solved

Windows 10 Hangs

Posted on 2016-09-25
2
81 Views
Last Modified: 2016-09-25
I have three Lenovo laptops running Windows 10.   Two of them recently had a problem (I'm assuming during a Windows update, though I wasn't awake for that).  All of a sudden the screen reverted to the Windows boot-up spinning circles, then hung up there.  When I turned the computers off manually I got a message that Windows was attempting to return to a previous version.  On one of the computers that eventually seemed to have worked.  On the other (older) laptop, it worked for a while, but when I woke up this morning it was back to the spinning circles and I can't get the system to boot.   On the computer that didn't seem to have this problem (it successfully went through what appeared to be a major Windows update), several of my add-ons were disabled (e.g. some of Norton, PDF, Intel anti-theft, and others).  My main concern is the computer that doesn't work at all - I would think that Windows would check for appropriate system resources before imposing an incompatible update.  The laptop is only about five years old.  Please help.

Thanks,

Phil
0
Comment
Question by:philsimmons
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 41814894
You have probably gotten the Anniversary release upgrade (build 1607). That is practically a new OS, or similar to what Servicepacks used to be, and sometimes the upgrade fails, particularly if it gets upgraded to automatically.

Experience has shown that such major upgrades are better done manually. Download the iso file from the m$ site, then mount it in diskmanagement, and run the setup.exe file on there. That jas been a lot more reliable. But it has to be done by you before Windowsupdates does it automatically.

On the PC's that didn't upgrade successfully, you can try getting into repair mode. If you frce the system off you should get a boot menu when you next power it back on. There you should have troubleshooting options, and under that you should be able try the different repair options, or try booting into safemode.

If that doesn't help, you can download the newest W10 iso from the m$ site and put it on a USB stick using the WinSetupFromUSB tool (make sure you use the tool to format the stick for Fat32, not NTFS):

http://www.winsetupfromusb.com/files/download-info/winsetupfromusb-1-7-exe/

Then boot the PC from the USB stick and do a clean installation of the OS. Make sure you select the correct version that corresponds to what you had installed previously (Home or Pro). If you get asked for a product key, just say I don't have a key, and also if you get asked to download updates, don't. Once the system is up and running and has an internet connection, it will reactivate automatically.
0
 

Author Closing Comment

by:philsimmons
ID: 41814934
Thanks a million!
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article summaries thoughts and ideas from two years of sustained use. It provides good reasoning to make the jump to Windows 10.
A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question