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CISCO IP phone 7940 Series

Posted on 2016-09-26
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Last Modified: 2016-09-28
I am having problem with my CISCO IP phone 7940 Series when I go to the configuration page trying to save IP manually the save option is inactive .
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Question by:Kevin Mcpherspm
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10 Comments
 
LVL 23

Expert Comment

by:Erik Bjers
ID: 41815961
Do you have provisioning setup on your call manager?  If you do this may be preventing changes to the phone.

If you need a static IP you can put a reservation in your DHCP so the phone always gets the same IP, you can also set other DHCP options with a reservation.
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Author Comment

by:Kevin Mcpherspm
ID: 41816732
Well i dnot setup this my self but how can i check for the provisioning and remove them how can i reset this phone
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LVL 23

Expert Comment

by:Erik Bjers
ID: 41817053
You do not want to remove provisioning because then you would need to manually configure every single phone.

What is the ultimate goal with this phone?
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Author Comment

by:Kevin Mcpherspm
ID: 41817209
Is to assign Ip address manually
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LVL 23

Expert Comment

by:Erik Bjers
ID: 41817257
But why do you need to assign IP manually?

If all you need is an IP that does not change your better option is to set a DHCP reservation, in general beyond servers/ network equipment you should not have any devices with static IP on your network.
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Author Comment

by:Kevin Mcpherspm
ID: 41817280
The problem is that the phone have a IP address that is assign to it already but its not in our network so i am trying to remove this IP address form the phone and not able
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LVL 23

Expert Comment

by:Erik Bjers
ID: 41817296
Where is it getting it's IP from?  Is this a new phone or did you buy used?

If you purchased used I would advise a full factory reset of the phone.
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Author Comment

by:Kevin Mcpherspm
ID: 41817300
this  phone is used but it has been giving to use from a other site but this IP is a other network
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LVL 23

Accepted Solution

by:
Erik Bjers earned 2000 total points
ID: 41817312
have you tried factory reset of the phone, it seems like it still has the configuration from the old site.

http://www.firewall.cx/cisco-technical-knowledgebase/cisco-voice/931-cisco-phone-79xx-factory-reset.html
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Author Closing Comment

by:Kevin Mcpherspm
ID: 41819870
This information help in the solving of the problem
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