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Windows account getting locked out frequently

Posted on 2016-09-26
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Last Modified: 2016-10-15
Dear All,

We are experiencing frequent account lock outs for a user and would appreciate some suggestions to find the root cause.

The user accessed the said account through VPN, where he was prompted for a Password change.
After this, the account has been continuously locked out, several times a day.

We tried using a tool called Netwrix, which spotted the account cache on the proxy to be the cause. But even after clearing the cache, the same result. Appreciate any inputs on this.

We checked, the user is not accessing his account from any mobile device
We also tried updating Microsoft updates

Regards,
T
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Question by:TiazfaD
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by:John Tsioumpris
ID: 41815801
Are you 100% sure about his mobile devices...also what about virus/malware threat
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by:Dr. Klahn
ID: 41815810
Sounds like the VPN was not secure and his login credentials were captured by a hostile.  Would it be satisfactory to issue the user a new login, move his files, and delete the old login?
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Kevin k earned 500 total points (awarded by participants)
ID: 41815813
Here are the steps to troubleshoot the AD account lockout issue occurring numerous time a day. It will cover to trace the bad computer name from where account is locking out and steps to clear the cache: http://yourcomputer.in/windows-ad-account-lockout-numerous-time-a-day/

Also type Credential manager in the start menu and see if anything in there is saving your password to use.

Also have a look at the Account Lockout and Management Tools that is available from Microsoft. Specifically, LockoutStatus.exe and EventCombMT.exe. By using this you should be able to narrow it down quite a bit to make it easier to see.

Here are a couple more articles that might help:

Identify the source of Account Lockouts in Active Directory:
https://community.spiceworks.com/how_to/128213-identify-the-source-of-account-lockouts-in-active-directory

Troubleshooting account lockout the PSS way:
https://blogs.technet.microsoft.com/instan/2009/09/01/troubleshooting-account-lockout-the-pss-way/
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LVL 26

Expert Comment

by:Thomas Zucker-Scharff
ID: 41815858
Also try account lockout tool from Netwrix  (free). Includes a fill you can put on said machine to capture the event.
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LVL 26

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by:Thomas Zucker-Scharff
ID: 41844851
Kevin seems to have the best solution and an extensive thought out post.
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