troubleshooting Question

Networking

Avatar of Kevin Vaughn
Kevin Vaughn asked on
Networking Hardware-OtherNetworkingVoice Over IP
7 Comments5 Solutions203 ViewsLast Modified:
There is a company called Grid4, they sell T1 service and telephone service.  At our office, we have 4 PC's  and 1 printer and one WiFi access point.  The connectivity is horrible in terms of internet access.    Example e.g.   Ping 216.11.111.1 -t  returns 3 digit MS time and drops packets about every 4 or 8 pings, at time 2 drops in a row.  At first we thought a workstation was maybe throwing out a bunch of garbage.  In fact Grid4 says the workstations are "calling Microsoft."  We did check and know that there are many FAILED updates.  However we do not think that the workstation(s) are trying so hard all day long to get updates that the T1 line is saturated.  When we turn off ALL workstation, unplug the Wireless AP, and plug a single workstation into the AdTran (a switch), the results are the same, dropped packets and triple digit mili seconds on the returns.   The service provider has indicated that from inside the switch pinging out to the same IP  216.11.111.1 they also get triple digit reply's and dropping packets every now and then.  

What could be the problem?  We think it's the Adtran or the circuit that needs attention.  When Grid4 sends their tech out he just says, it's your network.  And that they workstations are talking to MS and causing a jam of sorts.      We do know the workstations need maintenance (patches and clean up) however the symptoms are the same with them turned off.
ASKER CERTIFIED SOLUTION
Norm DickinsonGuru

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 5 Answers and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 5 Answers and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros