We help IT Professionals succeed at work.
Get Started

Acronis True Image is Reporting a Bad Sector!

Last Modified: 2016-10-27
I've been using Acronis True Image for a number of years. During that time it's been both a blessing and curse. On several occasions I've used it to restore a broken system, or move my system to a new drive. On the other hand, it has been high maintenance – requiring lots of tweaking to keep the backups running as configured.

The other day I got up to discover that my backup (which is scheduled to run during the night) had failed. Instead, True Image had sent several email notifications indicating that the backup was waiting on "user interaction." Since the backup is scheduled to run at night while I'm asleep, I hadn't seen the prompts. So, I ran the backup manually to see whether I could reproduce the error. The following is what I got:

I'm not sure where to start. First of all, I'm not sure to which drive the message is referring – the source drive, or the external target device. For example, the Disk Management utility under Windows 10 refers to my C: drive as "Disk 0," and the external drive as "Disk 1." If I knew the location of the "snapshot" to which the message refers, that would help. Unfortunately, I don't.

When I requested that Windows 10 scan the disk containing my Windows partition, I was informed that it didn't need one. I'm assuming that means that Windows 10 has been checking the disk periodically, but had yet to find any errors. Regardless, I elected to go with a scan. I was informed that it would run the next time the system was restarted, so I restarted the system.

The system took longer than usual to restart, so I assumed it was running the scan. However, since the laptop was still in the docking station and the lid was closed, I couldn't follow the progress. Eventually I was presented with a login prompt. After successfully logging in, I found no notifications waiting for me. I assumed that the scan completed without errors. If the scan generated a log, I don't know where to find it. In the meantime, subsequent attempts to run the backup have continued to fail with the same error.

I tried cloning the backup and rerunning it, but I'm getting the same error. I could use tools at my disposal to scan both drives, but since that could take a long time, I'd rather avoid scanning a drive that is not defective. How can I tell which drive True Image is complaining about?
Watch Question
system administrator
This problem has been solved!
Unlock 4 Answers and 12 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE