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Email Flow in Exchange 2013

Posted on 2016-09-26
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Last Modified: 2016-10-15
Hi


How do I track or see the logs of a particular email sent out? It was sent via activesync and I assume it used the Exchange 2013 server to do that.
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Question by:yaminz66
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8 Comments
 
LVL 16

Expert Comment

by:Todd Nelson
ID: 41816940
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Author Comment

by:yaminz66
ID: 41816944
Hi

I managed to do that - but it would not let me specify who the email was sent to other than exchange email addresses. So I left that blank and listed all the emails sent.

Regards
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LVL 16

Expert Comment

by:Todd Nelson
ID: 41816947
Okay.  When you "Select users" for the "Search for messages sent to" option, you only need to type the email address in the field next to "Check names".  You don't have to select an Exchange mailbox.

Or if you know the words in the subject, you don't even need to select a mailbox.
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Author Comment

by:yaminz66
ID: 41816951
Yes but the users sent to are usually from outside the company, why can't you specify that?
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Accepted Solution

by:
Todd Nelson earned 300 total points (awarded by participants)
ID: 41816964
Maybe I am not understanding your question.

You want to search for an email sent by someone with an Exchange mailbox from your Exchange server(s) to an external recipient.

Is that not correct?

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The search results are the same whether the user is local to your office or a remote ActiveSync user, provided the mailbox is in Exchange 2013 and not on a legacy Exchange server.
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LVL 41

Assisted Solution

by:Adam Brown
Adam Brown earned 200 total points (awarded by participants)
ID: 41816999
The method used to send the message doesn't matter. The delivery report system will find details for it. And Todd's screenshots might make it a little difficult to understand, but you can't fill in the user in the Add -> Text box. You would put the recipient's email address in the field next to Check Names, then click on Check Names. It will then add the address to the field next to Add->

Another technique you can use is in Powershell, using the get-messagetrackinglog cmdlet. http://exchangeserverpro.com/searching-message-tracking-logs-by-sender-or-recipient-email-address/ has a good guide on using PowerShell for message tracking, if you don't feel like using the GUI for that purpose. There's a good deal more customization that can be done in PowerShell, but for the situation you're working with, the Delivery Reports should suffice.
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LVL 16

Expert Comment

by:Todd Nelson
ID: 41817016
Correct, Adam.  You need to enter the external email address in the field next to "Check name" as was stated previously.  In fact, you don't need to click "Check name" as clicking OK will set the name for the search too.
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Expert Comment

by:Todd Nelson
ID: 41844862
Sufficient information for resolution
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