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  • Status: Solved
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Email Flow in Exchange 2013

Hi


How do I track or see the logs of a particular email sent out? It was sent via activesync and I assume it used the Exchange 2013 server to do that.
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yaminz66
Asked:
yaminz66
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2 Solutions
 
Todd NelsonSystems EngineerCommented:
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yaminz66Author Commented:
Hi

I managed to do that - but it would not let me specify who the email was sent to other than exchange email addresses. So I left that blank and listed all the emails sent.

Regards
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Todd NelsonSystems EngineerCommented:
Okay.  When you "Select users" for the "Search for messages sent to" option, you only need to type the email address in the field next to "Check names".  You don't have to select an Exchange mailbox.

Or if you know the words in the subject, you don't even need to select a mailbox.
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yaminz66Author Commented:
Yes but the users sent to are usually from outside the company, why can't you specify that?
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Todd NelsonSystems EngineerCommented:
Maybe I am not understanding your question.

You want to search for an email sent by someone with an Exchange mailbox from your Exchange server(s) to an external recipient.

Is that not correct?

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The search results are the same whether the user is local to your office or a remote ActiveSync user, provided the mailbox is in Exchange 2013 and not on a legacy Exchange server.
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Adam BrownSr Solutions ArchitectCommented:
The method used to send the message doesn't matter. The delivery report system will find details for it. And Todd's screenshots might make it a little difficult to understand, but you can't fill in the user in the Add -> Text box. You would put the recipient's email address in the field next to Check Names, then click on Check Names. It will then add the address to the field next to Add->

Another technique you can use is in Powershell, using the get-messagetrackinglog cmdlet. http://exchangeserverpro.com/searching-message-tracking-logs-by-sender-or-recipient-email-address/ has a good guide on using PowerShell for message tracking, if you don't feel like using the GUI for that purpose. There's a good deal more customization that can be done in PowerShell, but for the situation you're working with, the Delivery Reports should suffice.
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Todd NelsonSystems EngineerCommented:
Correct, Adam.  You need to enter the external email address in the field next to "Check name" as was stated previously.  In fact, you don't need to click "Check name" as clicking OK will set the name for the search too.
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Todd NelsonSystems EngineerCommented:
Sufficient information for resolution
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